Remote Travel Support Shift Lead
Range Group - Job Postings
Guide Travel Support Consultants remotely as a Shift Lead using sound judgment, clear communication, and queue oversight. Work Tuesday through Saturday, 3am to 11am EST.This off-phone leadership role supports daily Land operations and frontline agents. Provide process guidance, monitor queues, review handovers, and reinforce consistent customer experiences. Two or more years in the travel industry are required, while leadership experience is an asset.Key Responsibilities:
Guide TSCs through customer issues, escalations, and operational questionsReview SOPs and link resources for process guidanceMonitor queues, service levels, and staffing coverageReview handovers for accuracy, ownership, and follow-up timingLead huddles and reinforce process updates consistentlyRequirements:
Two or more years of travel industry experienceOne or more years of leadership experience is an assetClear communication and sound judgmentOrganization, prioritization, and problem-solving abilitiesExperience with Twilio or similar queue monitoring toolsApply travel operations, queue monitoring, and leadership skills while supporting TSCs across remote Land operations.
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Guide TSCs through customer issues, escalations, and operational questionsReview SOPs and link resources for process guidanceMonitor queues, service levels, and staffing coverageReview handovers for accuracy, ownership, and follow-up timingLead huddles and reinforce process updates consistentlyRequirements:
Two or more years of travel industry experienceOne or more years of leadership experience is an assetClear communication and sound judgmentOrganization, prioritization, and problem-solving abilitiesExperience with Twilio or similar queue monitoring toolsApply travel operations, queue monitoring, and leadership skills while supporting TSCs across remote Land operations.
#J-18808-Ljbffr
Vacancy posted 1 hour ago
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