Senior Sales System Engineer 3

At Twilio, we’re shaping the future of communications, all from the comfort of our homes. We deliver innovative solutions to hundreds of thousands of businesses and empower millions of developers worldwide to craft personalized customer experiences.

Our dedication to remote‑first work and a strong culture of connection and global inclusion means that no matter your location, you’re part of a vibrant team with diverse experiences making a global impact each day. As we continue to revolutionize how the world interacts, we’re acquiring new skills and experiences that make work feel truly rewarding. Your career at Twilio is in your hands.

We use Artificial Intelligence (AI) to help make our hiring process efficient. That said, every hiring decision is made by real Twilions!

Senior Sales System Engineer (Application Engineer 3)

About the job

Twilio is looking for a Senior Salesforce Developer to join the GTM Automation team. This is a great role for an experienced Salesforce developer looking to work more closely with the business, apply their mastery on the Salesforce platform to deliver impact, and expand the breadth of exposure beyond Salesforce. You will be in the unique position of joining a growing development team that you can learn with and help shape.

You are right for this role if you excel at solving multi‑faceted problems, managing large volumes of data, and building world‑class tools that drive impact. The ideal candidate is able to deeply understand the core business problem being addressed, balance speed and quality, and provide solution alternatives. You are a results‑oriented individual who is motivated to tackle complex problems, has a "can do" attitude, and is comfortable asking questions.

Responsibilities

• Work with the GTM Automation Systems team on evolving a Salesforce data model that is technically scalable, easily reportable, and functionally intuitive for end users.
• Utilize SOQL, API’s, Apex controllers, Apex Web Services, Apex callouts, and other development tools to build custom functionality that tailors our sales systems to our unique business and operating model.
• Participate in technical analysis activities together and document requirements for application integration and also involved in integration design activities working with architects and other stakeholders.
• Review and assure quality in all code entering our codebase.
• Continually evaluate and refactor our existing codebase for increased extensibility.
• Architect and implement solutions specifically designed to stay within Salesforce multi‑tenant constraints (e.g., Heap Size, CPU timeouts, and SOQL limits).
• Ability to learn new technologies depending on project requirements.

Qualifications

Twilio values diverse experiences from all kinds of industries, and we encourage everyone who meets the required qualifications to apply. If your career is just starting or hasn't followed a traditional path, don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 4-6 years of experience building and maintaining Salesforce environments supporting enterprise‑scale systems.
• Must have hands‑on experience building Lightning Web Components, Apex, SOQL, GitHub, and other CI/CD tools within Salesforce.
• Solid understanding of Salesforce integration patterns (REST/SOAP APIs, platform events, asynchronous processing)
• Strong experience designing Salesforce data models for complex workflows and integrations.
• Experience leveraging AI‑assisted development tools (e.g., Claude, Cursor) to accelerate the development of Apex code, Flows, and Salesforce metadata while maintaining code quality and best practices.
• Debug issues, troubleshoot errors, and help maintain existing Salesforce solutions for performance and reliability.
• Collaborate with team members, business analysts, and stakeholders to understand requirements and implement solutions.
• Stay updated with Salesforce features, tools, and releases while continuously improving technical and problem‑solving skills.
• Proficiency in developing unit tests with assertions for core functionality.
• Platform Developer 1 and Platform Developer 2 certification.
• Experience in SQL, Python, Data Cloud, Snowflake.
• Hands‑on experience with MuleSoft/Informatica or similar middleware.
• Experience developing and deploying through Heroku.
• Experience with Agentforce, Einstein, AI tools/technologies, Tray.io.

Location

This role will be based remotely in British Columbia, Alberta, or Ontario, Canada.

Travel

We prioritize connection and opportunities to build relationships with our customers and each other. For this role, you may be required to travel occasionally to participate in project or team in‑person meetings.

What We Offer

Working at Twilio offers many benefits, including competitive pay, generous time off, ample parental and wellness leave, healthcare, a retirement savings program, and much more. Offerings vary by location.

The estimated pay ranges for this role are as follows:

• CAD $109,600 - $137,000

Twilio is proud to be an equal opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Additionally, Twilio participates in the E‑Verify program in certain locations, as required by law.