Bilingual Supervisor

Our client, a leading organization in the contact center industry, is seeking a Bilingual Supervisorto join their team. As a Bilingual Supervisoryou will be part of the Customer Service Department supporting the Contact Center Operations. The ideal candidate will have strong leadership skills, excellent communication abilities, and a proactive approach to problem-solving, which will align successfully in the organization.

Job Title: Bilingual Supervisor

Location: Victoria, BC (Remote work)

Pay Range: 30.97 per hour

What's the Job?

• Provide leadership to ensure Quality Assurance goals are met, monitoring, tracking, and reporting on a designated number of checks for each employee monthly.
• Initiate appropriate timing and phases of the performance management continuum to support team development.
• Ensure compliance with daily, weekly, and monthly workflow schedules across departments.
• Investigate and resolve employee and client escalations related to business policies or procedures.
• Report system failures immediately and implement temporary process changes to meet service level requirements.

What's Needed?

• Minimum of 2 years’ experience supervising an operational unit with at least 15 employees.
• Bilingual in English & French.
• Reliability Clearance & clear background check.
• Post-secondary education in business administration, human relations, or public administration.
• In-depth knowledge of contact centre operations and employee engagement principles.
• Proficiency in MS Office suite: Word, Excel, PowerPoint, etc.

What's in it for me?

• Opportunity to lead and develop a dynamic team in a supportive environment.
• Work remotely with flexible scheduling options.
• Engage in meaningful work that impacts customer satisfaction and operational excellence.
• Be part of a diverse and inclusive workplace committed to employee growth.
• Contribute to a company recognized for its ethical standards and commitment to diversity.