Director Application Delivery Support

Echelon 56

Lead application delivery and support for CAA Club Group from Thornhill, Ontario, guiding cloud modernization, enterprise platforms, and business-critical operations.CAA SCO Systems & Services Inc. seeks a Director to oversee digital, mobile, roadside, membership, travel, and enterprise applications. You will lead managers and multidisciplinary teams across development, testing, deployment, support, integrations, and modernization. The mandate includes governance, service management, architecture, vendors, budgets, and compliance.Key Responsibilities:
Own end-to-end delivery of enterprise application initiativesLead production support and application operationsEstablish roadmaps, SLAs, KPIs, and escalation proceduresModernize legacy platforms and migrate cloud-native architecturesManage vendors, budgets, contracts, and technology investmentsRequirements:
Bachelor’s degree in computer science, information technology, or related discipline12+ years of progressive application development, delivery, and support experience5+ years managing managers and multidisciplinary technology teamsCloud, containers, DevOps, CI/CD, observability, and automated testing experienceExperience supporting business-critical 24x7 environmentsDirect application delivery, cloud modernization, and operational governance for CAA Club Group’s enterprise technology portfolio.
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