Business Analyst

The Opportunity This is an opportunity to own the client experience end to end for a portfolio of smaller annualized services engagements and turn recurring service into sustained customer momentum. As a Business Analyst, you’ll independently lead day-to-day delivery, keep priorities moving, build a healthy pipeline of valuable work, and help customers get more from Sitetracker without relying on TAM oversight. You’ll thrive here if you naturally create momentum rather than wait for it. You’ll partner directly with customers to understand what matters next, translate operational needs into practical Sitetracker solutions, and continually connect today’s request to tomorrow’s opportunity. Your work will have visible impact on platform adoption, service velocity, and the value customers realize from their recurring services agreement. With genuine ownership of your accounts, you’ll combine business analysis, Sitetracker platform knowledge, Salesforce concepts, and client leadership in a fast-moving role with room to grow. It’s a strong launchpad for someone who wants to deepen their consulting and account leadership capabilities while building scalable habits that support Sitetracker for tomorrow. What You’ll Do As a Business Analyst, you’ll act as the standalone engagement lead for a portfolio of smaller recurring services accounts. You’ll own the rhythm of delivery: running productive client conversations, managing day-to-day BAU requests, organizing competing priorities, maintaining a steady backlog, and keeping service hours focused on work that creates meaningful customer value. You’ll use your understanding of Salesforce mechanics and Sitetracker administration to translate business needs into actionable backlog items and practical platform configurations. Rather than simply responding to tickets, you’ll proactively uncover operational gaps, recommend the next logical phase of work, remove blockers, and drive consistent platform usage and adoption. Success means building trusted client relationships while operating with speed, precision, and agency across multiple accounts. You’ll create a repeatable cadence that keeps customers aligned on priorities, sustains service velocity, and ensures recurring engagements continue to deliver measurable value. The Skills You’ll Have Client Leadership & Service Velocity - Lead day-to-day client engagements and recurring service delivery with clear ownership and accountability.

- Run effective client syncs that establish priorities, surface decisions, and remove blockers. - Maintain momentum across multiple client accounts while keeping stakeholders aligned on next steps. - Turn passive client relationships into active, value-focused engagements that create expansion readiness. - Use structured approaches to drive platform usage and strengthen adoption. Backlog Generation & Priority Management - Gather business requirements and translate them into clear, actionable backlog items or user stories. - Guide clients through competing priorities and focus work on the highest business value. - Track backlog burn-down and service usage to keep delivery visible and on pace. - Proactively identify operational gaps during routine BAU interactions and convert them into valuable future work. - Apply repeatable requirement-gathering practices that improve clarity, consistency, and delivery quality. High-Volume Portfolio Execution & Agency - Use strong organizational systems to manage multiple concurrent client workloads without losing momentum. - Take proactive ownership of client issues from identification through resolution. - Learn platform updates and customer business processes quickly and apply that knowledge in delivery. - Manage a high-volume client portfolio while protecting customer satisfaction and retention. - Create reusable client-facing materials and operational templates that make delivery more scalable.