Senior Conflict Management Practitioner

Apply By:
Monday, November 9, 2026 11:59 pm EST
2 Temporary - up to 24 months, with possible extension
Resolve Complex Issues. Influence Organizational CultureLead the transformation of workplace culture by resolving complex conflicts and restoring team dynamics. This senior-level role supports the creation of respectful, inclusive, and high-performing environments across the Ministry of the Solicitor General. Collaborate with staff and leadership to design strategic interventions that address interpersonal challenges and systemic barriers. Make a lasting impact on how employees experience their workplace.
About the jobIn this role, you will:
Resolve complex workplace conflicts involving interpersonal issues, harassment, discrimination, and systemic dysfunction
Provide strategic advice to senior leaders, human resources teams, and ministry clients on conflict resolution and workplace restoration and improving operational and/or cultural outcomes
Design and deliver tailored services such as conflict coaching, training, mediation, facilitated dialogue, workplace reviews and restorations
Oversee relationships with external vendors delivering alternative dispute resolution and workplace review services
Analyze conflict trends and systemic patterns to inform policy and improve workplace culture
Prepare confidential reports and briefings for executives and stakeholders
Please note:
Extensive travel is required to perform this unique job at the level required by our clients.
What you bring to the teamConflict management, mediation, and human resources knowledge
Expertise in conflict resolution, workplace restoration, mediation, facilitation, and change management
Ability to de-escalate situations effectively and negotiate solutions in complex organizational settings
Strong understanding of human resources principles, collective agreements, and their practical application
Familiarity with legislation including the Ontario Human Rights Code, Occupational Health and Safety Act, and Respectful Workplace Policy
Communication, interpersonal, and relationship management skills
Ability to manage sensitive issues with empathy, discretion, and professionalism
Experience applying trauma-informed and culturally competent approaches
Skill in building trust and navigating diverse team and labour relations dynamics across all organizational levels
Political acuity and emotional intelligence to manage complex and high-stakes workplace situations
Research and analytical skills
Ability to assess conflict situations, identify root causes, and recommend effective solutions towards effective outcomes
Proficiency in gathering and analyzing data from interviews, focus groups, surveys, and organizational/HR records
Capacity to identify systemic trends and develop strategic interventions
Human rights knowledge
Applied knowledge of alternative dispute resolution strategies to address harassment and discrimination
Understanding of equity, diversity, and inclusion principles and systemic barriers such as racism, sexism, and ableism
Ability to integrate intersectional perspectives into conflict resolution and workplace restoration
Don't meet every qualification?If you are excited about this position and meet most, but not all, of the listed qualifications, please still consider applying. We recognize that no one person might have every qualification in this job ad, and you just might be the right candidate!
How we support diversity, inclusion and accessibilityWe are building an inclusive workforce that reflects the communities we serve. We encourage everyone interested in working with us to apply, including people with disabilities, Indigenous, Black and racialized individuals, as well as people from all ethnicities, cultures, sexual orientations, gender identities and gender expressions.
Our hiring process is accessible, consistent with Ontario's Human Rights Code and the Accessibility for Ontarians with Disabilities Act, 2005. We are working to prevent and remove barriers in our hiring processes and can offer accommodation to address specific needs related to Code-protected grounds such as disability, family status and religion. For more information about accommodation during the hiring process please contact us.
Learn more about the work the OPS is doing to create an inclusive, anti‑racist, accessible and diverse workplace:
diversity, equity and inclusion initiatives
accessibility
Anti‑Racism Policy
What we offerSupport the development of a healthier, more inclusive public service by shaping how conflict is managed and resolved. This role offers the opportunity to lead meaningful change, influence policy, and enhance employee well‑being across the ministry.
The Ontario Public Service is one of Ontario's largest employers. Employees work for a wide range of ministries, with offices in more than 70 cities across the province. We offer:
a career that can grow across ministries and job functions
flexible learning and developmental opportunities, including education and mentorship programs
a comprehensive compensation and benefits package
base salary that aligns to market trends with performance-based pay and scheduled salary progression
a modern, friendly and accessible physical work environment
Additional information:Apply by:
Monday, November 9, 2026 11:59 pm EST
2 English Temporary, duration up to 24 months, 25 Grosvenor St, Toronto, Toronto Region, Criminal Record Check
About security checks:
A criminal or other federal offence record does not automatically disqualify you from the position. We consider each situation based on the position's responsibilities. If a check is needed and you've lived outside of Canada in the past 5 years for 6 or more months in a row, or if you are not a Canadian resident, you'll need to provide an out-of‑country police clearance certificate from the country you lived in. Employment screening checks are only reviewed and evaluated by the Transition and Security Office, which also maintains them and keeps them strictly confidential.
Less qualified applicants may be considered on an underfill basis.
The information that you provide for the purpose of this competition and the results from this competition may be used to fill other positions. These positions may be of various tenures including short‑term assignments. Your information and the results from this competition will be retained for the purpose of filling vacancies in accordance with the applicable collective agreement or policy provisions.
Customize your cover letter and resume to the qualifications listed on the job ad. Using concrete examples, you must show how you demonstrated the requirements forthis job. We rely on the information you provide to us.
OPS employees are required to quote their WIN EMPLOYEE ID number when applying.
If you require a disability related accommodation in order to participate in the recruitment process, please ContactUs to provide your contact information. Recruitment services team will contact you within 48 hours.
Language requirements and assessment:
All external Ontario Public Service (OPS) job ads are posted in English and French. Check the "position(s) language" section at the top of each job ad for the language requirements. For all roles, candidates are assessed in English, the business language of the OPS. If the position is bilingual (English/French), you'll also need to pass a French-language proficiency test.
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