Office Services Supervisor

Job Description

Are you organized, proactive, and recognized for your leadership skills? Join us as an Office Supervisor and play a key role in ensuring the smooth day-to-day operation of our administrative functions.

In this role, you will be responsible for overseeing daily office activities, ensuring efficient processes, high-quality service, and seamless operations. You will coordinate administrative tasks, manage priorities, and help optimize workflows and best practices.
As a key point of contact for teams and stakeholders, you will play an essential role in communication, problem-solving, and maintaining a structured and collaborative work environment.
You will also be involved in managing and developing your team by providing guidance, support, and opportunities for growth.

If you thrive in dynamic environments, enjoy team leadership, and want to make a tangible impact on operations, this role is for you.

Job Responsibilities

Team Leadership & Performance Management

• Lead and coach mailroom employees across three sites
• Conduct hiring, interviews, onboarding, and terminations (layoff or cause)
• Complete annual reviews, goal setting, and ongoing performance coaching
• Conduct yearly criminal background checks

Operational & Client Service Management

• Maintain knowledge and presence across all three sites
• Ensure all daily operations, supplies, and staffing needs are met
• Manage new and ongoing projects to ensure smooth execution
• Respond to and fulfill requests from Toronto leadership 

Health, Safety & Compliance

• Actively participate in Health & Safety committees and safety calls
• Maintain updated safety boards and required documentation at each site
• Liaise with Health & Safety representatives and government bodies (CSST) regarding workplace injuries

Timekeeping, Reporting & Administration

• Manage employee attendance, sick time, vacation, and personal days
• Ensure accurate and up to date timekeeping in Kronos
• Complete and submit monthly SLA reports for all sites

Problem Solving & Continuous Improvement

• Resolve staff, operational, and client issues in a timely and professional manner
• Support General Mail Management (GMM) standards and service improvements

Qualifications

• High School Diploma or equivalent
• 2–3 years of supervisory or team lead experience
• Experience in mailroom, office services, facilities, or client service and digital mail operations preferred
• Health & Safety training (preferred)
• Experience using Kronos or similar workforce management systems
• Strong knowledge of workplace safety standards 

What We Offer You

• Time to Recharge: Three weeks of paid vacation for all new salaried hires, plus 3 personal/flex days dedicated to your mental health and well-being.
• Comprehensive Health Benefits (No Waiting Period!): From day one, enjoy coverage for dental, prescriptions, vision, massage therapy, and more—because your health matters.
• Future Security: A Self-Directed Pension Plan where every dollar you contribute is matched with two by Aramark—helping you grow your retirement savings faster.
• Well-Being Support: Access Aramark’s Employee Assistance Program for confidential resources and support for you and your family whenever you need it.
• Inclusive Community: Be part of our Employee Resource Groups (ERGs), where we celebrate diversity, build connections, and support one another.
• Exclusive Perks: Enjoy discounts on everyday products and services to make life more affordable.
• Continuous Learning: Benefit from Educational Assistance to support your growth, plus scholarships for your children entering post-secondary studies.
• Career Growth: Clear career path planning and development opportunities tailored to your skills and aspirations.
• Safe & Supportive Workplace: We are deeply committed to providing a safe, healthy, and positive work environment for all.

About Aramark

At Aramark, we empower our people to create moments that matter through exceptional hospitality experiences. We serve more than a dozen industries with pride and passion, building community, connection and careers all across the world. 

You'll be surrounded by some of the most innovative minds in the industry and powered by our shared mission to pursue what matters. Here, you'll have the opportunity to do great things for our people, our planet, our partners and our communities. We believe a career should develop your talents, fuel your passions and enable your growth. Supported by committed leadership, you'll be empowered to try new things and find solutions to tough problems. No matter what you're pursuing - a new challenge, a sense of belonging, or just a great place to work - our focus is to help you reach your full potential and pursue what matters.

The pay range for this position is $55,000.00 - $60,000.00.