ServiceNow Business Process Consultant - ITSM AND HRSD
$92k - $138k per yearEY
At EY, we’re all in to shape your future with confidence.
We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go.
Join EY and help to build a better working world.
The opportunity
EY is seeking a ServiceNow Business Process Consultant (BPC) with strong functional expertise to support IT Service Management (ITSM) and HR Service Delivery (HRSD) initiatives across client engagements. This role is ideal for a process-focused consultant who enjoys working closely with stakeholders to design, optimize, and implement ServiceNow solutions aligned to leading practices.
You will play a key role in translating business needs into effective ServiceNow workflows, while helping clients realize value through streamlined processes and improved user experiences.
This job posting relates to an existing vacancy within our organization.
Your Key Responsibilities
- Lead process discovery workshops and stakeholder interviews to understand current-state and future-state ITSM and HR processes
- Translate business requirements into ServiceNow functional designs, user stories, and acceptance criteria
- Support ServiceNow implementations across ITSM (Incident, Request, Problem, Change) and HRSD (HR Case Management, Knowledge, employee-facing services)
- Advise clients on ServiceNow best practices, promoting out-of-the-box capabilities while minimizing customization
- Partner with technical teams to ensure functional requirements are accurately configured and delivered
- Support UAT, validation, and go-live readiness activities, including defect triage and solution refinement
- Contribute to training materials, job aids, and change enablement activities to support adoption
- Act as a trusted advisor, helping stakeholders align processes, governance, and outcomes
Skills And Attributes For Success
- Strong functional understanding of ServiceNow ITSM and HRSD modules
- Proven experience gathering and documenting business requirements and process flows
- Ability to facilitate workshops and communicate effectively with business and technical stakeholders
- Experience working in Agile delivery environments and writing clear user stories
- Comfort balancing stakeholder expectations, scope, and delivery timelines
Ideally, you’ll also
- ServiceNow certifications such as CSA, CIS – ITSM, and/or CIS – HRSD
- ITIL Foundation certification or equivalent IT service management knowledge
- Experience in consulting or managed services environments
- Exposure to service catalog design, knowledge management, or employee portal/experience design
What We Look For
We’re looking for individuals who are curious, collaborative, and client-focused, with a passion for improving business processes through technology. You bring structure to ambiguity, communicate with confidence, and take ownership of delivering high-quality outcomes for clients and teams.
What We Offer You
The EY benefits package is designed to support your physical, emotional, financial, and social wellbeing. Our extensive benefits include comprehensive medical, dental, and prescription drug coverage, as well as mental health benefits, a robust Employee Assistance Program and group savings plans to promote your overall wellbeing. We offer generous time off, including personal days, vacation days, and additional firm-wide holidays, along with the option to purchase extra vacation days. Employees can take advantage of EY's exclusive learning programs tailored just for them. We also provide internal opportunities for career development and advancement, enabling you to grow within the firm. Get involved in meaningful volunteering through EY Ripples and make a positive impact in the community.
Learn about our commitment to DE&I at
Are you ready to shape your future with confidence? Apply today.
To help create the best experience during the recruitment process, please describe any accommodations you may need.
EY reports salary ranges in accordance with applicable provincial pay transparency legislation. Individual salaries within the anticipated salary ranges noted below are determined through a wide variety of factors including but not limited to internal equity, education, relevant experience, knowledge, and applicable skill sets.
- Toronto/London/Ottawa/Waterloo/Vancouver/Victoria: $92,000 to $138,000.
Inclusiveness at EY
Inclusiveness is the heart of who we are and how we work. We’re committed to fostering an environment where differences are valued, policies and practices are equitable, and our people feel a sense of belonging. We embrace diversity and are committed to combating systemic racism, advancing gender equity and women in leadership, advocating for the 2SLGBTQIA+ community, promoting our neuroinclusion and accessibility initiatives, and are dedicated to amplifying the voices of Indigenous peoples (First Nations, Inuit, and Métis) nationally as we strive towards reconciliation. Our diverse experiences, abilities, backgrounds, and perspectives make our people unique and help guide us. Because when people feel free to be their authentic selves at work, they bring their best and are empowered to build a better working world.
Learn about our commitment to Inclusiveness at
EY | Building a better working world
EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.
Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.
EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.
At EY, we use artificial intelligence (AI) tools as one element of our recruitment process to enhance efficiency and improve the candidate experience. While AI supports us in our process, human judgment and decision-making remain integral in our candidate experience. We are committed to the responsible use of AI, and our practices are continuously reviewed and refined to ensure they align with the highest ethical principles and regulatory requirements.
To all recruitment agencies: EY does not accept unsolicited resumes from recruitment agencies. Any resumes submitted without a prior agreement or request from our hiring team will not be considered. EY is not responsible for any fees related to unsolicited resumes.
$50k - $90k per year
...Business Technology Analyst / Consultant (Technology Strategy and Transformation) Posting Start Date: 4/9/26 Job Type: Permanent Work Model: Hybrid... ....ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible...SuggestedPermanent employmentFlexible hours$58k - $102k per year
...people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying... ....ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting...SuggestedPermanent employmentFlexible hours$17.65 - $22.05 per hour
...vacancy The Operations Consultant works in partnership with the... ...clients as needed during store business hours. Assist in... ...Perform shipment receipt and processing in a timely manner. Organize... ...per company standards. Process transfers, damages and testers...SuggestedFull timePart timeFlexible hoursAfternoon shift$84k per year
...people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying... ....ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting...SuggestedPermanent employmentFlexible hours$61.4k - $89k per year
...developing dashboards and reports to help inform business decisions. In this role, you will also... ...through validation and cleaning processes. Collaborate with the Controls team and... ..., architecture, and environmental consulting. The diverse perspectives of our partners...SuggestedLong term contractFull timeTemporary workPart timeCasual work$19.89 - $26.12 per hour
...and emerging technologies within JDI’s Sawmills Division. As a Business Analyst Student/Intern, you will contribute to improving operational... ...manufacturing data (e.g., equipment performance, downtime, process flow) to support operational insights Assist in building and...Permanent employmentFull timeTemporary workInternship$120.34k - $154.72k per year
...and enabling dependable services aligned to business and partner needs. Why Join Medavie... ...authority Capabilities Strong knowledge of ITSM and operational governance frameworks... ...adjustments at any stage of the recruitment process. Simply inform our Recruitment team of...Permanent employmentFull timeInternshipWork at officeRemote workFlexible hours- ...analysis, and other related advanced business processes. Key Responsibilities: Manage the City... ...issues from a cost/output perspective, consulting broadly on those issues and preparing... ...core information management research and consultation to all business units, Common Council...Long term contractFull timeWork at officeFlexible hours
$45k per year
...industrial environments, our differentiated business and technology offerings and financial... ...Coordination : Oversee the entire sales process, from opportunity initiation to contract... ...years of proven success in B2B sales and consulting, consistently achieving targets and excelling...Long term contractExtra incomeContract workWork at officeImmediate start1 day per week$120.5k - $216k per year
...professionals, committed to providing top-tier consulting services to our clients. Your Key... ...strategies that comply with Canadian business continuity standards. Communicate complex... ...support clients during the cloud transition process, maintaining good client relationships....Weekend work- ...JCWG is a Canadian boutique retail consulting firm specializing in customer-centric strategy, market research... ...of the office, support senior staff and consultants, and maintain the administrative systems that drive business efficiency. You will play a key role in coordinating...Full timeInternshipWork at office3 days per week
- ...lbs with appropriate equipment One (1) year customer oriented business experience preferred Must achieve minimum threshold on... ...English). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency...Part timeMonday to fridayFlexible hoursShift work
- ...sustaining a diverse, high‑quality talent pipeline across our businesses. This position supports full‑cycle recruitment for a wide range... ...new technologies and adapting to evolving recruitment tools and processes Core Competencies & Attributes Strong interpersonal and communication...Full timeWork at office
- ...entries Reconcile bank, credit card, and merchant accounts Process payroll and remittances (CPP, EI, income tax) per CRA... ...or working toward one Experience supporting a multi-location business What we offer Competitive salary based on experience Comprehensive...Full timeFor contractors
- ...leading more specialized senior technical recruitment for and other business requirements Partner with hiring managers and senior leaders... ...support data integrity, compliance, reporting, and recruitment process improvement Support employer brand initiatives by developing...Work at office
$16.54 - $20 per hour
...maintains relationships with indigenous communities, indigenous-owned businesses and organizations Support for mature workers ~ Applies... ...policies that discourage discrimination against members of visible minorities (for example: anonymizing the hiring process, etc.)...Part timeCasual workFlexible hoursShift workNight shiftWeekend workShadow Security & Investigations
Saint John, NB6 days ago$61k - $85.5k per year
...into systems for billing and payroll purposes Manage billing processes, including invoice creation and discrepancy resolution Respond... ...efficiency Qualifications ~ Post-secondary education in Business, Logistics, Supply Chain, or related field ~3–5 years of experience...Permanent employmentFull timeTemporary workInternshipWork at office- ...max hours, days of work parameters will be determined based on business requirements). REQUIRED KNOWLEDGE, SKILLS AND ABILITIES Post... ...). In addition to the usual factors used in the selection process, all candidates for positions that require driving as a core competency...Part timeMonday to fridayFlexible hoursShift work1 day per week
- ...that our inclusive and diverse team is key to the success of our business. We are dedicated to building an environment where everyone has... ...that everyone feels safe, respected, and valued during the hiring process and throughout their journey with us. To continue the...Full time
- ...Manager is responsible for leading small- to medium-sized IT and business initiatives from initiation through closeout. This role is... ...governance Support continuous improvement through lessons learned and process refinement QUALIFICATIONS & EXPERIENCE ~2 to 4 years of...Full time
- ...Software Developer responsible for designing, building and maintaining business-critical systems. This role requires not only strong backend... ..., QA, product, operations) in a structured development process Contribute to code reviews, architectural discussions, and continuous...Permanent employmentFull time
- ...inventory activities in accordance with established systems and processes Maintain inventory of safety equipment, drug and alcohol program... ...Qualifications & Experience Post‑secondary education in Business Administration, Occupational Health and Safety, or a related field...Full timeFor contractorsWork at office
- ...Monitor local market trends and provide insights to help drive business strategy. Operations & Performance Oversee daily branch operations... ...inventory management, warehouse operations, and operational processes. Proficiency with business management and ERP systems. A...Full timeWork at officeLocal area
$22 per hour
...request from candidates taking part in all aspects of the selection process. Sodexo is committed to providing a safe and healthy... ...environment for our team members, customers, clients, contractors, business partners, guests, and members of the public with whom we regularly...Long term contractFor contractorsLocal areaWork from home- ...support, enabling our global client-base to grow and transform their businesses. We are excited to have experienced continuous growth and in... ...goals. We believe that by hiring the right people, leading process improvement, and leveraging technology, we achieve superior results...Full timeWork at officeRemote workFlexible hours
- ...request for candidates taking part in all aspects of the selection process. We thank all applicants for their interest, however, only... ...services and turnkey solutions to North American telecom operators and businesses. Our highly skilled team is firmly committed to supporting our...Full time
- ...drive efficiency, enhance supplier collaboration, and implement sourcing strategies that support business objectives. Your success will be measured by streamlined procurement processes, impactful sourcing strategies, and strong supplier relationships. What We Offer: Work...Full timeWork at officeWork from homeHome officeFlexible hours
- ...team members to support staffing and operational needs Ensure HR processes are completed in accordance with company policies and applicable legislation Post-secondary education in Human Resources, Business Administration or a related field Recent graduate or early-...InternshipWork at officeRelocation package
$61k - $85k per year
...Make an Impact Where Technology Meets Business Are you driven to understand how technology, data, and processes power modern enterprises? Do you enjoy solving complex problems and turning insights into business value? Join JDI IT as an ERP Application Specialist, where you...Permanent employmentFull timeTemporary workInternship- ...their expectations, roles and responsibilities to deliver on the business strategy. Ensure alignment at the site levels to the overall... ...and be within +/- 10% of forecast submissions Ensure controls/processes are in place to manage inventory accuracy (stores, lumber) ensure...Long term contractPermanent employmentTemporary workInternshipLocal areaRelocation package
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to ServiceNow Business Process Consultant - ITSM AND HRSD. Be the first to apply!
- senior business consultant Saint John, NB
- business continuity specialist Saint John, NB
- risk management consultant Saint John, NB
- change management consultant Saint John, NB
- emergency management consultant Saint John, NB
- project management consultant Saint John, NB
- change management advisor Saint John, NB
- business systems consultant Saint John, NB
- business consultant Saint John, NB
- document management consultant Saint John, NB