Customer Care Representative

Position   Summary  

At CareRx, we are shaping the future of senior care through pharmacy services that make a real difference. As Canada’s trusted leader in specialty pharmacy services for long-term care, retirement and congregate living communities, we are committed to enhancing the health of Canadians with unique and complex medication needs. Our goal is to improve clinical outcomes and provide personalized care every step of the way.  

CareRx is looking for a highly organized and enthusiastic Customer Care Representative to join our Pharmacy team in supporting a group of LTC Homes and Retirement Communities. Under the direction of the Customer Care Manager, the Customer Care Representative is responsible for ensuring that exceptional customer care is provided to all residents and their representatives. 

Why you should join CareRx

Collaborative Team : Work with colleagues who share a passion for shaping the future of senior care. 

Make a Real Impact : Feel fulfilled knowing your work directly benefits others within the communities we serve. 

Flexible Benefits : For eligible roles, enjoy flexible medical and dental coverage that fits your needs. 

Defined Work Schedule : Offers a healthy work-life balance with predictable hours. 

Focus on Care : Work in an environment where your clinical expertise takes priority — without the demands of retail pharmacy. 

Supportive Culture : Be part of a respectful, inclusive workplace where collaboration, connection and shared purpose drive everything we do. 

Stability and Growth : Join a well-established Canadian company with a strong foundation for job security and opportunities to grow your career. 

Appreciation in Action : We recognize great work through peer-nominated awards, team shout-outs and everyday moments of appreciation. 

Celebrations and Community : From cultural events to team socials and holiday fun — we make time to connect, celebrate and enjoy the moments that bring us together. 

Role Accountabilities:  

• Update and maintain resident profiles and associated accounts within the pharmacy software program 
  • Answering the telephone and answering all client account inquiries in a timely and professional manner 
  • Contact clients, communicate information about CareRx Pharmacy services and documenting all applicable prescription and statement payment information 
  • Contact residents and/or their representatives for product payment authorization and communicate with other members of the pharmacy team as applicable 
  • Miscellaneous office and administrative support functions when required 
  • Complete daily tasks in accordance with established work place policies and procedures 
  • Consult with members of the pharmacy management team when there are unresolved issues surrounding day to day work functions 
  • Provide exceptional customer care to LTC homes and retirement communities serviced by CareRx Pharmacy providing support to ensure the highest standard of customer care, optimal resident care and quality of pharmacy service 
  • Follow all provincial and federal laws, standards and regulations which govern the practice of pharmacy 
  • Follow all corporate regulations, policies and procedures 
  • Assist in maintaining and monitoring pharmacy inventory 
  • Perform duties and accountabilities of the Pharmacy Assistant, when applicable 
  • Maintain a clean and safe work environment 
  • Ability to effectively train/mentor pharmacy team members as required 

What You Will Bring to The Team:  

• Excellent customer service and interpersonal skills. Fluent in English and French is an asset. 
  • Self-directed, requiring minimal supervision 
  • Knowledge of Microsoft Office, Kroll Windows application and applicable eMAR platforms 
  • Working knowledge of Smart-Link software an asset. Prior experience and knowledge of third party billing 
  • Proven ability to foster strong partnerships with other members of the health care team 
  • Effective organization, planning, and time management skills 
  • An understanding of provincial regulations governing LTC homes and Retirement Communities
  • Must be highly organized and possess excellent time management skills 
  • Motivated to achieve results that reflect a high standard of quality

Compensation Range: $18-$22/hour. Actual pay rate will be based on the individual candidate’s credentials and experience.

Location: This is on-site role at our Oakville pharmacy and follows a five-day workweek Monday to Friday 930am to 530pm

Opportunity: This is a current existing position 

AI Disclosure: CareRx does not use AI to screen candidates 

Application Process  

CareRx welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Interested, qualified candidates are encouraged to apply. 

All applicants must successfully pass satisfactory background screening which can include depending on role, Criminal Record Check, Credit Check, Driver’s Abstract, Education Verification, Current Professional Registration and Referencing. Background screening will be completed after an offer of employment has been extended and accepted.