Technical Director Is Business Enablement, Client Experience

Job Description
Job Description You will be working on a flexible hybrid schedule as part of Fidelity’s dynamic working arrangement. The work location for this role is 483 Bay Street in Toronto until approximately late 2026, when the work location will change to the new Mississauga office at 3 Robert Speck Parkway. Current work authorization for Canada is required for all openings. At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and professionally.Who We Are
The Technical Director will be responsible for managing all aspects of technical delivery and relationship management across the Client Experience business. This team plays a critical role in bringing together sales, service, relationship management, and marketing to deliver a seamless, consistent, and differentiated experience across every client touchpoint. Acting as the primary technology lead for the portfolio, the Technical Director will serve as the Information Services (IS) technical subject matter expert and owner, as well as the single point of contact between IS and business leadership. The role is accountable for aligning technology strategy and delivery with business objectives, providing trusted technical guidance, and fostering strong partnerships across both business and technology teams. They will also collaborate closely with other Technical Directors and technology leaders to ensure the seamless delivery of technology solutions and services that extend beyond their direct span of control, enabling an integrated and consistent experience across the organization. The successful candidate will have a passion for technology and be able to articulate and execute on leading edge technology solutions in servicing Fidelity Investments Canada’s business units. They are an enterprise thinker with ability to lead effectively at strategic and tactical levels. Excellent understanding of the industry and will maintain strong relationships with industry partners and technology vendors, advocating for on-going improvement to the efficiency of FIC technology services, and ability to further enhance our business operations and services provided to our clients. They will participate in IS division strategic planning and implementation of new technologies and modern solutions, working closely with Information Systems Directors & Managers and Business Partners to align technology services with business goals. Work collaboratively with other departments within IS e.G. Information Security, Architecture, Infrastructure, Project Governance, Business Analysts, Quality Engineering, etc., to define and deliver optimal solutions to the supporting business will also be a key aspect of this role. Educated internal stakeholders on evolving technologies, measured by presentations done as new technologies arise and implementation of approved innovations. Ensure availability of applications, incident tickets’ resolution, development quality controls, and all other KPIs as defined in Director’s scorecard are met, and development and support processes follow the highest standards, leveraging the latest technology tools adopted in Fidelity. Work closely with the Vice President of Artificial Intelligence and their assigned business units in proactively identifying, shaping and enabling opportunities to apply responsible AI capabilities, while ensuring that AI use cases align with company standards, ethical principles, regulatory expectations and risk tolerance. Provide consultative leadership by developing a thorough understanding of the divisions within their assigned portfolio, influencing outcomes, aligning stakeholders, and enabling effective collaboration across the business and IS teams.What We’re Looking For
Completed University Degree or equivalent work experience 7+ years of technical architecture and delivery experience Minimum 5 years of IT or Operations management experience in the Financial Industry Experience in Financial Services/Mutual Fund/Asset Management Industry;
working with relevant and progressive technology stacks. Demonstrated experience supporting and partnering with business leaders across complex financial services portfolios, including areas such as sales, service, relationship management, and marketing, with the ability to translate business objectives into technology strategies and solutions. Proven track record of enhancing, innovating and delivering technology solutionsThe Expertise You Bring
Excellent verbal, written and presentation skills. Strong management, interpersonal and diplomatic skills required to communicate with senior management across the organization. Excellent Financial industry knowledge, especially for Transfer Agency services. Proven knowledge of the development methodology with practical experience in the development life cycle. Demonstrated team leadership skills. Strategic planning skills and the ability to influence others. Strong influencing and conflict resolution skillsSome of the ways we’ll help you feel valued and supported as part of our team:
Flexible working arrangements - 100% remote, hybrid, and in office optionsCompetitive total compensation, including company contributions to your group RRSP without a matching requirement from youComprehensive health benefits that start on your first day, with 100% employer-paid premiums, that include up to $6000 annually for mental health services and therapyParental leave top-up to 100% of your salary for a period of 25 weeksUp to $650 for home office equipmentGenerous time off policy, including 2 paid days annually to volunteer at a charity of your choiceDiversity and inclusion programs, including an active network of Employee Resource GroupsExtensive professional development opportunities, including access to over 11,000 training and development courses, tuition reimbursement, and monetary rewards for completing a required designationWe care a lot about fostering a compassionate, people-centric culture, and are proud to have been named one of Canada’s Top 100 employers for the last five years.We use AI-enabled LinkedIn Hiring Assistant to support parts of our sourcing process. Every hiring decision is reviewed and finalized by our recruiters. If you choose to ask questions to the LinkedIn HR Hiring Assistant, please be mindful that the responses are not official and must be confirmed for accuracy and completeness by Fidelity. If you are selected for an interview, the recruiter who contacts you can best answer your questions. Fidelity Canada is an equal opportunity employer.Fidelity Canada is an equal opportunity employer Fidelity Canada is committed to fostering a diverse and inclusive workplace.We will consider all qualified applicants for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, family status, protected veterans’ status, Aboriginal/Native American status or any other legally-protected ground.Accommodation during the application process Fidelity Canada welcomes and encourages applications from people with disabilities.Accommodations are available on request for candidates taking part in the selection process.If you require an accommodation, please email us at View email address on ca.hrm.tc telephone inquiries or agencies please.We thank all applicants for their interest, please be advised that only those selected for an interview will be contacted.Why Work at Fidelity?
Canada’s Top 100 EmployersGreater Toronto's Top EmployersCanada’s Top Family-Friendly EmployersCanada’s Top Employers for Young PeopleGreat Place To Work® CertifiedBest Workplaces for InclusionBest Workplaces for Mental WellnessBest Workplaces for Today's YouthBest Workplaces for WomenBest Workplaces in Financial Services & InsuranceBest Workplaces in OntarioBest Workplaces with Most Trusted Executive TeamsLinkedIn Top Companies in CanadaHuman Resource Director (HRD) - Best Place To WorkHRD - 5-Star Benefit ProgramHRD - 5-Star Diversity & Inclusion Employer DesignationsCanadian Compassionate Companies – CertifiedBenefits Canada's Workplace Benefits Award - Future of Work StrategyTalentEgg National Recruitment Excellence Award - Special Award for Diversity & Inclusion in RecruitingCanadian HR Reporter's Most Innovative HR TeamAbout Us
Fidelity Canada has become an employer of choice for talented people seeking rewarding career opportunities in the financial services industry. We look to hire outstanding individuals who want to maximize their potential and be challenged in all aspects of their professional careers. To help our employees excel in their roles at Fidelity, we provide everyone here with the best training, resources and support possible throughout their careers. With our help, there’s no limit to what you can accomplish here. We’re excited you’re considering Fidelity for your career plans.The Search Jobs section is your online source for job opportunities at Fidelity. Using our site is simple - just take a few moments to create an online profile for your ideal job. Your profile is then automatically matched to open positions and you are notified via e-mail each time a match is made. Or, if you prefer, you can search our list of jobs before registering with us. Fidelity Canada welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in the selection process. If you require an accommodation, please email us at View email address on ca.hrm.tc Fidelity respects the privacy of your information. Click for a detailed data protection and privacy statement .
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