Director Client Experience Enablement

Strengthen client experience enablement at QFG by uniting service functions, analytics, and continuous improvement in a hybrid environment.As Director, Client Enablement, you will lead a cohesive operating model across AI Service, Workforce Management, Training & Quality, Data & Reporting, and Operational Excellence. The role develops people leaders, establishes disciplined service delivery models, and directs data architecture for reliable operational intelligence. Success means balancing high-quality client experience, efficiency, measurable performance gains, and strict regulatory compliance while overseeing resources, budgets, and business case evaluations.Key Responsibilities:
Architect the integrated client enablement frameworkLead lean process improvement across channelsDirect operational data and reporting architectureOversee budgets and resource allocationDevelop high-performing functional leadership teamsRequirements:
Progressive leadership in contact center operationsExperience leading multidisciplinary operational teamsMeasured improvements in experience, cost, or efficiencyOperational technology deployment and scaling expertiseBachelor’s degree in a related disciplineApply client experience transformation, operational excellence, analytics, and leadership development to QFG’s contact center strategy.
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