Customer Service Team Lead - Remote

AmerisourceBergen Corporation

Elevate customer service excellence with Cencora as a remote Team Lead. Oversee operations, coach representatives, and enhance customer experiences every day. Cencora is seeking a Team Lead for its Customer Service division, supporting both patient and provider engagement. With a minimum of four years in customer service and at least one year in a leadership role, your expertise will guide team performance and service delivery. This position emphasizes coaching, problem-solving, and continuous improvement within a fast-paced environment. Key Responsibilities:

Lead and support customer service representatives
Monitor workflows and service levels for timely resolutions
Address escalated customer concerns professionally
Provide performance coaching and feedback to team members
Track and report on service metrics and KPIs

Requirements:

Bachelor's degree in a relevant field preferred
4+ years of customer service expertise
1+ years in a leadership or mentoring role
Strong communication and conflict-resolution skills
Bilingual in English and French is an asset

Drive customer satisfaction and operational efficiency with your leadership skills in Cencora's dedicated team. #J-18808-Ljbffr

Apply

Vacancy posted 12 hours ago

Similar jobs that could be interesting for youBased on the Customer Service Team Lead - Remote in Montréal, QC vacancy

Customer Support Team Lead
...Dot Compliance is a leading provider of cloud Quality and Compliance management solutions... ...processes. Role Overview As a Customer Support Team Lead, you will manage the day-to-day operations... ...are handled to the organization's service levels. This role is a strong next step...
Remote job
Full time
Flexible hours
Dot Compliance
Montréal, QC
a month ago
Team Lead, Actuarial, Claims Data & Analytics
...can shape the future, win as a team and grow with us. Pay at Intact... ...We're looking for a Team Lead to join our Claims Data Analytics... ...claims decisions focused on customer experience, operational excellence... ...Represent the CDAT Actuarial Service at workshops and committees and...
Suggested
Long term contract
Full time
Flexible hours
Intact Financial
Montréal, QC
1 day ago
Team Lead, Corporate Accounting
...for stopping by Lightspeed is seeking a Team Lead, Corporate Accounting to join our Finance... ...fulfilled. Flexible paid time off and remote work policies Equity options, because... ...simplify, scale, and provide exceptional customer experiences. Our cloud commerce solution...
Remote work
Full time
Work at office
Local area
Flexible hours
3 days per week
Lightspeed Commerce
Montréal, QC
more than 2 months ago
Lead Quality Assurance Officer
...might just be in the right place! As the Team Lead, Quality Specialist , you will... ...Salesforce platform, including validating customizations, integrations, and platform updates.... ...fulfilled. Flexible paid time off and remote work policies Equity options, because...
Remote work
Full time
Work at office
Flexible hours
Lightspeed Commerce
Montréal, QC
more than 2 months ago
Customer Service Team Lead / Chef d'équipe du service à la clientèle
...UNCAGE YOUR AMBITION as a Customer Service Team Lead We are FlightHub Group , an ambitious team of people that created FlightHub and Justfly . Our brands have grown to become two of the top-ranked travel agencies in North America. We now serve over 3 million...
Suggested
Work at office
FlightHub
Montréal, QC
a month ago
Workplace Operations Team Lead
...Company Description Ubisoft is a global leader in gaming with teams across the world creating original and... ...at Ubisoft Montreal , you will lead and coordinate maintenance operations across... ...and improvement projects Manage service providers such as maintenance and food...
Full time
For contractors
Local area
Ubisoft
Montréal, QC
more than 2 months ago
Lead développeur BI (Team Lead BI)
...En tant que Team Lead Data Engineering (BI), tu gères une équipe de 7 à 8 spécialistes BI dans leur quotidien multi-projets. Plus précisément... ...) ou de la passe de métro ou d'autobus (Québec et Montréal); Service de télémédecine gratuit; ✨Plusieurs comités sociaux à l'...
Daily paid
Full time
Work at office
Flexible hours
Chez Vooban
Montréal, QC
more than 2 months ago
Tech Lead MIT Team
$135k - $150k per year
...YOU We are looking for a MIT (Monetization Integration Team) Tech Lead to drive the technical direction and delivery of monetization-... ...Xsolla is a global commerce company with robust tools and services to help developers solve the inherent challenges of the video...
Long term contract
Full time
Xsolla
Montréal, QC
more than 2 months ago
Customer Service Representative
...Main Purpose of the role The Customer Service representative will be responsible for answering various customer inquiries over the phone and through written email interactions with positivity and a Can-Do approach. The role requires you to answer questions relating to cargo...
Full time
Zim Company
Montréal, QC
10 days ago
Team Lead, Software Development
...engineering capabilities and directly impact the development of a talent team of software developers. Montreal (Hybrid: Tues–Thurs in office)... .... The Impact You’ll Bring As our Engineering Team Lead at Maxa, you will drive developer success and be the architect of...
Long term contract
Full time
Work at office
Maxa Ai
Montréal, QC
more than 2 months ago
Director, Customer Delivery & Services
...The Director, Customer Delivery & Services will define the vision, strategy, and commercial success... ...the ESG Analyst and Customer Support teams: weekly 1:1s, coaching, performance feedback... ...people ~ Nice to have: experience leading multiple teams or leaders as a delivery...
Remote work
Full time
Internship
Work at office
Flexible hours
Novisto
Montréal, QC
more than 2 months ago
Représentant(e) du service à la clientèle | Customer Service Representative
...recherche d'un(e) représentant(e) du service à la clientèle – Niveau 1 pour... ...a global software group. The team is passionate about delivering... ...Carrus is looking for a Customer Service Representative – Level... ...causes and resolutions Perform remote support interventions with...
Remote work
Full time
Day shift
Valsoft
Montréal, QC
22 days ago
Team Lead (Développeur.euse) / Team Lead (Developer)
...Montréal. Nous sommes à la recherche d’un(e) Team Lead pour venir compléter notre équipe... ...dedicated to the tech challenges of our customers. We're looking for a person who wants to... ...· Ensures that the solution meets the customer's technical, functional, and non-functional...
Daily paid
Full time
Yaksa
Montréal, QC
more than 2 months ago
Talent Acquisition Team Lead - EPD
...MaintainX est la plateforme de gestion de maintenance et d'actifs alimentée par l'IA, leader mondial , au service de plus de 13 000 clients, dont Duracell, Shell, Cintas et Brenntag. Nous avons levé 150 M$ lors d'un financement de série D mené par Bessemer Venture Partners...
Full time
Work from home
Epd Chez Maintainx
Montréal, QC
more than 2 months ago
Customer Service Coordinator
...Customer Service Coordinator Labelink is one of the largest label and flexible packaging printers in North America, with 11 facilities across... ...You will work closely with the Production, Prepress, and Sales teams every day, with one constant goal: delivering an exceptional...
Full time
Work at office
Flexible hours
Shift work
Labelink
Montréal, QC
more than 2 months ago
Customer Service Representative
...CAMP Systems, we are the trusted leader in aircraft compliance and... ...1968, we’ve grown to a dynamic team of 1,600+ employees across 14... ...intelligence and exceptional customer experiences. Our Values & Excellence... ...: As part of the Customer Service Team, you will be tasked with...
Full time
Worldwide
Montreal, Quebec
Montréal, QC
more than 2 months ago
Customer Service Receptionist
...formula for continuous growth. Today, we service the largest needs in the industry. That said... ...schedule. With this in mind, we built our team (now 500 strong, across 4 times zones) to... .... Job Description We are hiring a Customer Service Receptionist Representative to manage...
Full time
Immediate start
Flexible hours
Examity
Montréal, QC
more than 2 months ago
Customer Service Team Leader
...ingredients. We employ over 1,200 people and have more than 20 bakeries in Quebec and Ontario. We are currently looking for a Customer Service Team Leader to join our group. Job status: Permanent - Full time Benefits: Ongoing training Group insurance (drug, dental...
Long term contract
Permanent employment
Full time
Flexible hours
Shift work
Weekend work
Afternoon shift
Boulangerie Première Moisson
Montréal, QC
more than 2 months ago
Service Desk Technical Lead
...that drives lasting impact. Hypertec is seeking an Service Desk Technical Lead to join our IT team in Montreal . If you are motivated, collaborative,... ...do: Innovation Trust Entrepreneurship Customer Focus What You’ll Be Contributing: Act as a senior...
Full time
Work at office
Relocation
Hypertec Inc.
Montréal, QC
more than 2 months ago
Bilingual Customer Service Representative
...distributeur de premier plan au service des secteurs de l’alimentation... ...in 1912, we've grown into a leading distributor serving the food and... ..., dispensing systems, and customer packaging options, Richards Packaging... ...Finance, and Customer Service teams to consistently meet and...
Full time
Monday to friday
Richards Packaging Inc.
Montréal, QC
a month ago
Customer Service Specialist - Content Writing
...Description JOB INTRODUCTION: As a Customer Service Specialist you will be responsible for... ...time variations may apply Home-Based/Remotely Salary $600 (NOT commission based)... ...database Collaborating with the management team and training new customer service agents...
Remote work
Full time
Work from home
Monday to friday
Jobs For Lebanon
Montréal, QC
more than 2 months ago
Customer Service Coordinator / Coordonnateur du service à la clientèle
$22 per hour
...Classification: Non-Exempt Job Summary: The Customer Service Coordinator (CSC) drives customer loyalty... ...opportunities, problem resolution, sales lead referral, customer follow-up and... ...good time management skills and being a team player. - Recognize colors, sizes and types...
Hourly pay
Daily paid
Full time
Work at office
Night shift
Day shift
Alsco Inc
Montréal, QC
more than 2 months ago
Chef(fe) d'équipe / Team Leader - Software Development
...standards permettant aux équipes de services de créer leurs propres... ...communication et priorisation Leader collaboratif qui bâtit la... ...instrumentation is fragmented and your team must converge it into a... ...forwarding to the cloud, or to customer-managed infrastructure Observability...
Full time
Local area
Flexible hours
Genetec
Montréal, QC
more than 2 months ago
Customer Service Representative (Prime Design)
...Ranger Design is seeking a dynamic and customer-focused Customer Service Representative to join our team, supporting Prime Design, a leading provider of ladder racks and upfitting solutions. Operating within the commercial vehicle and fleet solutions industry, Ranger Design...
Full time
Work at office
Safe Fleet
Montréal, QC
more than 2 months ago
Customer Service Representative (Student role)
...et partenaires de produits et services de qualité exceptionnelle, ainsi... ...Inc. is a recognized leader in the Investment and Property... ...its clients, our experienced team comprised of more than 430 Employees... ...Assistant General Manager, the Customer Service Representative is responsible...
Apprenticeship
Internship
Summer holiday
Work at office
Flexible hours
Centurion Asset Management Inc.
Montréal, QC
a month ago
Customer Service Specialist-Logistics
$50k - $65k per year
...Follows) Deliver the Ultimate Customer Experience. At Priority Worldwide... .... We're looking for a Customer Service Specialist to join our Montreal team and become a key link between our customers... ...hybrid flexibility is not fully remote. Relocation assistance and visa...
Permanent employment
Full time
Work at office
Worldwide
Overseas
Relocation package
Free visa
Priority Worldwide Services
Montréal, QC
more than 2 months ago
Représentant de service à la clientèle / Customer Experience Representative
...to cultivate an environment that promotes authentic employee and customer experiences and are guided by our culture and mission of adding joy... ...and provide continuous feedback to colleagues and Leadership Team Share ideas with Leadership Team on how to improve the employee...
Full time
Flexible hours
Night shift
Weekend work
Day shift
Afternoon shift
Indigo Books Llc
Montréal, QC
more than 2 months ago
Chef D'équipe - Comptes Payables / Team Lead - Accounts Payable
..._____________________ About the role The Accounts Payable Team Lead ensures the recording of information regarding invoices for accounts... ...skills in French and English, both orally and in writing, allow you to communicate effectively with suppliers and internal customers....
Full time
Groupe Touchette
Montréal, QC
more than 2 months ago
Document Control Team Lead
...engineering projects, the Document Control team ensures the control, organization, and... ...seeking an experienced Document Control Team Lead who can establish, maintain, and continuously... ..., processes, and procedures within the services, engineering, and construction sectors....
Full time
Flexible hours
AtkinsRéalis
Montréal, QC
11 days ago
Team Lead Integration/Implantation
$60k - $100k per year
...Description de poste CGI centre de services de paie (CSP) propose des solutions infonuagiques... ...(TI) et en management au monde. Team Lead Integration/Implantation Position Description... ..., reflected in our exceptionally high customer satisfaction rate. Every day, our...
Work at office
Local area
Flexible hours
Weekday work
Montréal, QC
20 days ago

Do you want to receive more vacancies?

Subscribe and receive similar vacancies to Customer Service Team Lead - Remote. Be the first to apply!