Technology Communication Specialist, Global Deloitte Technology

Job Type: Permanent
Work Model: Remote
Reference code: 132772
Primary Location: Toronto, ON
All Available Locations: Toronto, ON

Our Purpose

At Deloitte, our Purpose is to make an impact that matters. We exist to inspire and help our people, organizations, communities, and countries to thrive by building a better future. Our work underpins a prosperous society where people can find meaning and opportunity. It builds consumer and business confidence, empowers organizations to find imaginative ways of deploying capital, enables fair, trusted, and functioning social and economic institutions, and allows our friends, families, and communities to enjoy the quality of life that comes with a sustainable future. And as the largest 100% Canadian-owned and operated professional services firm in our country, we are proud to work alongside our clients to make a positive impact for all Canadians.

By living our Purpose, we will make an impact that matters.

• Have many careers in one Firm.
• Enjoy flexible, proactive, and practical benefits that foster a culture of well-being and connectedness.
• Learn from deep subject matter experts through mentoring and on the job coaching

Deloitte Global is the engine of the Deloitte network. Our professionals reach across disciplines and borders to develop and lead global initiatives. We deliver strategic programs and services that unite our organization.

What will your typical day look like?

In this globally focused role, you'll provide strategic communications expertise to build digital communications and marketing deliverables for a variety of Deloitte Cloud Services (DCS) stakeholders across Deloitte member firms and central functions including technology and cybersecurity. You will help translate complex technical and business information into clear, actionable communications across various digital platforms. With a customer-centric mindset, these deliverables inform, engage and drive adoption of our cloud products, platforms and services.

Key responsibilities:

• Support communication plans aligned with strategic goals and objectives that promote cloud product adoption, service awareness and enterprise priorities, ensuring messaging is clear, consistent and audience-focused
• Assist in defining project scopes, developing workplans and executing on strategic and operational initiatives
• Develop a thorough understanding of DCS cloud products and cloud platform solutions to effectively translate complex technical information into accessible, customer-centric content
• Build and maintain collaborative relationships with stakeholders across teams, member firms and functions to support multiple projects concurrently
• Create and refine high quality deliverables that communicate technical updates, customer impact(s), required action(s) and supporting guidance for target audiences using various formats, including: Emails; Product release notes; Knowledge based articles, technical guides, and FAQs; Web content; Compelling images/infographics; Articles; Presentations and Videos
• Facilitating working sessions and presenting curated content to a broad audience
• Analyze metrics to track and monitor effectiveness of communication solutions (mediums, platforms, content) and provide recommendations
• Being alert to new trends, tools and methods of communications, determine appropriate messaging, style, and context for communications deliverables, which:
  • Support the overall communications strategy
  • Creatively work within Deloitte templates
  • Adhere to the Deloitte brand standards; and
  • Reflect the needs of our various internal audiences.

About the team

Deloitte Technology works at the forefront of technology development and processes to support and protect Deloitte around the world. In this truly global environment, we operate not in "what is" but rather "what can be" to help Deloitte deliver and connect with its clients, its communities, and one another in ways not previously conceived.

Enough about us, let's talk about you

We are looking for a technology specialist who combines strategic thinking with strong digital execution and a passion for improving how information is delivered and experienced across our channels. Some of the qualifications pertaining to this role that we are looking for are:

• Post-secondary education in Communications, Marketing, Digital Media or equivalent; relevant technology communications, operations, project management and/or closely related experience an asset
• Three to five years of experience in internal communications, corporate communications, marketing or related field
• Superior writing and editing skills, with a proven track record across a variety of audience groups and channels
• Strong communication skills with an ability to tell a clear and compelling story through various mediums (e.g. digital media, presentations)
• Demonstrated effective project management skills; experience managing multiple tasks and timelines independently and as a team
• Experience using analytics or engagement metrics to evaluate deliverable effectiveness and inform improvements
• Advanced skills in the latest communications technology, including mastery of Microsoft Office applications, the ability to work with web content management systems and analytics tools, and proficiency in photo/video editing software, including Adobe Creative Cloud applications
• Experience with internal communications campaigns with demonstrable results in driving awareness and building engagement in a dispersed workforce
• Avid juggler: able to shift gears and manage multiple priorities with enthusiasm and energy; proactive worker who can fit successfully into a virtual, dispersed team and has great upward management skills
• Creative problem-solver; sees the value in active brainstorming and collaborative innovation
• Collaborative mindset with strong stakeholder management and relationship building/relationship management skills

Total Rewards

The salary range for this position is $69,000 - $114,000, and individuals may be eligible to participate in our bonus program. Deloitte is fair and competitive when it comes to the salaries of our people. We regularly benchmark across a variety of positions, industries, sectors, targets, and levels. Our approach is grounded on recognizing people's unique strengths and contributions and rewarding the value that they deliver.

Our Total Rewards Package extends well beyond traditional compensation and benefit programs and is designed to recognize employee contributions, encourage personal wellness, and support firm growth. Along with a competitive base salary and variable pay opportunities, we offer a wide array of initiatives that differentiate us as a people-first organization. On top of our regular paid vacation days, some examples include: $4,000 per year for mental health support benefits, a $1,300 flexible benefit spending account, firm-wide closures known as "Deloitte Days", dedicated days of for learning (known as Development and Innovation Days), flexible work arrangements and a hybrid work structure.

Our promise to our people: Deloitte is where potential comes to life.

Be yourself, and more.
We are a group of talented people who want to learn, gain experience, and develop skills. Wherever you are in your career, we want you to advance.

You shape how we make impact.
Diverse perspectives and life experiences make us better. Whoever you are and wherever you're from, we want you to feel like you belong here. We provide flexible working options to support you and how you can contribute.

Be the leader you want to be
Some guide teams, some change culture, some build essential expertise. We offer opportunities and experiences that support your continuing growth as a leader.

Have as many careers as you want.
We are uniquely able to offer you new challenges and roles - and prepare you for them. We bring together people with unique experiences and talents, and we are the place to develop a lasting network of friends, peers, and mentors.

The next step is yours

At Deloitte, we are all about doing business inclusively - that starts with having diverse colleagues of all abilities. Deloitte encourages applications from all qualified candidates who represent the full diversity of communities across Canada. This includes, but is not limited to, people with disabilities, candidates from Indigenous communities, and candidates from the Black community in support of living our values, creating a culture of Diversity Equity and Inclusion and our commitment to our AccessAbility Action Plan , Reconciliation Action Plan and the BlackNorth Initiative .

We encourage you to connect with us at View email address on onjobcentre.ca if you require an accommodation for the recruitment process (including alternate formats of materials, accessible meeting rooms or other accommodations) or View email address on onjobcentre.ca for any questions relating to careers for Indigenous peoples at Deloitte (First Nations, Inuit, Métis).

When you apply, we will review your application using Deloitte's Global Talent Standards to ensure a consistent recruitment experience. Our recruitment advisors and hiring teams will utilize human screening combined with AI technology to help identify the skills and qualities that matter most to our business, while safeguarding your privacy and using AI responsibly.

Deloitte Canada has 20 offices with representation across most of the country. We acknowledge that Deloitte offices stand on traditional, treaty, and unceded territories in what is now known as Canada. We recognize that Indigenous Peoples have been the caretakers of this land since time immemorial, nurturing its resources and preserving its natural beauty. We acknowledge this land is still home to many First Nations, Inuit, and Métis Peoples, who continue to maintain their deep connection to the land and its sacred teachings. We humbly acknowledge that we are all Treaty people, and we commit to fostering a relationship of respect, collaboration, and stewardship with Indigenous communities in our shared goal of reconciliation and environmental sustainability.

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