Senior Engineering Manager (Mobile)

Job Responsibility:

Redefine the future of customer experiences. One conversation at a time.

We're changing the game with a first-of-its-kind, conversation-centric platform that unifies team collaboration and customer experience in one place. Powered by AI, built by amazing humans.

Our culture is forward-thinking, customer-obsessed and built on an unwavering belief that connection fuels business and life; connections to our customers with our signature Amazing Service®, our products and services, and most importantly, each other. Since 2008, 100,000+ companies and 1M+ users rely on Nextiva for customer and team communication.

If you're ready to collaborate and create with amazing people, let your personality shine and be on the frontlines of helping businesses deliver amazing experiences, you're in the right place.

Build Amazing - Deliver Amazing - Live Amazing - Be Amazing

Nextiva is currently seeking bright and talented individuals for a Senior Engineering Manager (Mobile) position to join our expanding development team. As a Senior Engineering Manager, you will lead the technical strategy, development of our current and future Mobile platform ecosystem. You will play a critical role in shaping the future of our product portfolio, working closely with cross-functional teams to deliver a product that exceeds user expectations. Your expertise in mobile application development, coupled with a passion for creating scalable, high-quality solutions, will drive the success of this pivotal project.

Key Responsibilities:

Technical Leadership and Innovation:

• Leading the development and delivery of the mobile application(s), ensuring high performance, reliability, and scalability.
• Staying abreast of the latest mobile technologies, frameworks, and best practices to keep the application ahead of the curve.
• Making key architectural and technology stack decisions, balancing innovation with practicality.

Team Building and Management:

• Hiring, mentoring, and developing a high-caliber mobile engineering team, fostering a culture of excellence, innovation, and continuous improvement.
• Setting clear expectations and goals, providing regular feedback, and conducting performance reviews.
• Encouraging a collaborative and inclusive team environment where members can learn from each other and grow.

Product Strategy and Vision:

• Collaborating with product management, design, and other stakeholders to define the product roadmap and strategy.
• Ensuring the team's work aligns with the company's goals and customer needs, adjusting as needed based on feedback and market trends.
• Championing the mobile product internally and externally, understanding user needs, and advocating for solutions that meet those needs.

Project Management:

• Planning and managing the mobile engineering team's projects and timelines, ensuring efficient workflows and timely delivery of features and updates.
• Implementing agile methodologies and continuous integration/continuous delivery (CI/CD) practices to streamline development and deployment processes.
• Managing risks, anticipating potential issues, and implementing contingency plans to mitigate impacts on project timelines and quality.

Quality Assurance:

• Overseeing the development of automated testing frameworks to ensure the application's quality, performance, and security.
• Working closely with the QA team to prioritize and fix bugs, improving the overall user experience.
• Establishing and monitoring key performance indicators (KPIs) for app performance and user satisfaction.

Qualifications:

• 8+ years of experience in mobile application development, with a proven track record of leading successful launch for moderate to complex product use-cases.
• 5+ years of experience of leading and managing teams with people management function.
• Demonstrated experience with at least two major product launches , showcasing your ability to lead a project from conception through to market release with significant impact. Include specifics about your role in these launches, the challenges faced, and how they were overcome.
• Deep understanding of mobile app architecture, design patterns (e.g., MVC, MVVM), and mobile app lifecycle.
• Extensive experience with mobile development languages (e.g., Swift for iOS, Kotlin for Android) and frameworks.
• Knowledge of mobile app security best practices, performance optimization, and cross-platform development tools (e.g., React Native, Flutter).
• Excellent leadership and communication skills, with the ability to inspire and mentor team members.
• A portfolio of released applications on the App Stores

Preferred Experience

• Thrive in environments of ambiguity, demonstrating flexibility and a proactive approach to tackling challenges and driving projects to completion.
• Experience with cloud services (e.g., AWS, Azure, Google Cloud) and integrating mobile apps with cloud-based systems and APIs.
• Familiarity with UI/UX design principles and customer-centric development.
• Contributions to open-source projects or public GitHub repositories.

What We Offer:

• Competitive salary and benefits package.
• Flexible working hours and remote work options.
• A dynamic and inclusive work environment where your contributions directly impact the company's success.
• Opportunities for professional growth and development, including access to learning resources.
• A chance to work on cutting-edge projects with a talented and passionate team.

Nextiva Core Competencies / DNA:

• Drives Results: The successful candidate will be action oriented, with a passion for solving problems. They will bring clarity and simplicity to ambiguous situations. This individual will challenge the status quo; asking what we can do differently and finding ways to create and build more success. They are a change agent, prepared to lead and drive changes as we transform.
• Critical Thinker: The successful candidate is fact based and data driven, able to understand and articulate the "why," identifying key drivers and learning from the past. They are forward-thinking , anticipating problems before they arise. They'll recommend and action well thought out solutions, understanding the risks and dependencies.
• Right Attitude: The successful candidate will be team-oriented, collaborative and competitive with a winning mindset; they're resilient and able to easily bounce back from setbacks. They will be able to zoom in / out, willing to be hands-on to help solve important problems while being a motivating figure for the team along the way. They will embrace a culture of service and learning with a focus on caring , supporting and respecting our customers and team members.

Compensation, Rewards & Benefits:

Nextiva provides a comprehensive employee benefits package that includes supplemental medical insurance (including prescription coverage, mental health support, and a range of medical services and supplies), dental, vision, disability, life insurance, an Employee Assistance Plan, Flexible Time Off (FTO) for salaried employees, an RRSP employee long-term savings plan through CanadaLife with Nextiva matching, comprehensive employee wellness programs and loads of learning and development opportunities which are coupled with career paths to last a lifetime.

Established in 2008 and headquartered in Scottsdale, Arizona, Nextiva secured $200M from Goldman Sachs in late 2021, valuing the company at $2.7B. To check out what's going on at Nextiva, check us out on Instagram, Instagram (MX), YouTube, LinkedIn, and the Nextiva blog.

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