Customer Experience Retail Concierge

Customer experience and cash handling define this Retail Concierge position at Atlas Tools and Machinery, supporting welcoming service for tradespeople and shoppers.

As a Customer Experience Associate, you will report to the Customer Experience Team Lead and assist customers throughout their visits. You will process transactions, provide knowledgeable recommendations, answer inquiries, and support sales goals. Product knowledge, inventory tools, and accurate service are central to maintaining customer satisfaction and operational excellence.

Key Responsibilities:

• Greet customers and establish positive rapport
• Complete transactions and balance cash receipts
• Check inventory and orders using phone and iPad portals
• Stock, price, and return merchandise accurately
• Train new cashiers and retail staff

Requirements:

• High school diploma and cashier experience preferred
• Excellent English oral and written communication skills
• Computer literacy with Microsoft Windows and Google applications
• Detail-oriented, observant, and accurate work style
• Ability to lift, bend, kneel, and stand extensively

Bring customer service, transaction accuracy, product knowledge, and teamwork to Atlas Tools and Machinery’s retail experience.