Customer Support Specialist, CLARION HOUSING GROUP LIMITED

Location: Hybrid/Islington or Morden

Salary: London - £35,199 - £40,856 per annum / National - £33,239 - £38,514 per annum

Hours: Full Time 36 per week

Contract Type: Permanent

Looking for a customer-focused role in social housing? If so, we have just the right opportunity for you! We're seeking a number of excellent Customer Support Specialists to join our team in Islington or Morden.

This is a multi-case management position, which requires you to make confident decisions and handle multiple customer interactions. Therefore, excellent communication skills are necessary to liaise with various internal teams and external agencies. You'll participate in active learning and knowledge-sharing to support us in driving continuous improvement to meet high levels of performance.

Accuracy, attention to detail, and the ability to interpret legislation are essential skills for this role. You must be able to work to a high standard in a busy and pressurised environment while managing your time effectively to handle a variety of tasks.

Due to the nature of the team's work, you need to be flexible and adaptable to changing priorities. You should have the confidence to make sound judgments and decisions to take ownership of your work areas.

We're looking for people who can exceed customer expectations by building effective relationships, creating a warm and positive environment. For the right candidates, training will be provided to help them develop the skills needed to become a great member of our customer support team.

If you believe you have the qualities we're looking for and are interested in working for an organisation

that can really make a difference to people's lives, then please apply!

If this sounds like an opportunity for you then please review the full role profile on our careers page before applying.

Salaries are just the starting point. Here at Clarion, we're dedicated to rewarding hard work and commitment, and providing benefits that support you and your lifestyle - dive in and find out more.

At Clarion Housing Group, we support the responsible use of AI.

Closing Date: Monday 17th August 2026 at midnight.

Interviews will be held on 1st or 2nd September 2026.

As part of the assessment process, candidates will be asked to complete a competency-based test, details of which will be given following the shortlisting exercise.

This is a hybrid role with a base location in Islington or Morden. Candidates will be expected to work from the office at least 2 days per week, this is subject to change in line with business needs.

If you live outside the M25, your salary will be based on your location and aligned to the National pay scale.

You must be eligible to work in the UK to apply for this vacancy; Clarion are not able to offer visa sponsorship. You are required to reside in England or Wales for the duration of your employment.

This vacancy may close without notice.

Diversity and Inclusion

We want Clarion to be a workplace where everyone feels valued, can be themselves and know they can reach their full potential. We embrace and celebrate our differences through various initiatives and support colleagues through a number of staff networks.

We're committed to building a strong, diverse workforce and making Clarion an inclusive place to work.