Value Stream Manager
Encore Technical Solutions Inc.
Senior Product Owner/Manager (Product Delivery & Operations Lead)
Contract Opportunity - 6 months initial contract
Markham, ON - 4 days per week in office requirement
Start Date - January 2026
Do you enjoy untangling complex problems, connecting dots across teams, and shipping solutions that make life simpler for customers and colleagues? In this role, you’ll guide a product area from idea to impact—aligning strategy with delivery, measuring outcomes, and fostering tight collaboration across engineering, operations, and business stakeholders.
You’ll be instrumental in our digital transformation: partnering with developers, product peers, and business leaders to make our platforms faster, smarter, and more intuitive.
What You’ll Do
- Facilitate discovery & alignment: Lead engaging workshops and working sessions to uncover needs, pain points, and opportunities across business and technical teams.
- Turn insight into action: Translate findings into clear requirements—personas, user stories, epics, and acceptance criteria that are easy for teams to build against.
- Map how work flows: Create concise journey maps, process diagrams, and data flow documentation that connect strategy to execution.
- Use data to validate decisions: Write SQL queries and analyze datasets to inform solution design, test hypotheses, and verify results post‑launch.
- Design scalable solutions: Define customer‑ and employee‑centric experiences that are robust, maintainable, and ready to grow.
- Shape the roadmap: Prioritize the backlog, run sprint planning, and support Agile ceremonies to keep momentum and clarity.
- Build quality in: Partner with QA to define test strategies, cases, and validation plans—ensuring we ship the right thing and it works as intended.
- Fix issues for good: Lead root‑cause analysis for production incidents and drive durable corrective actions.
- Orchestrate delivery: Collaborate with Delivery Managers and Scrum Masters to manage dependencies, remove blockers, and keep work aligned to business goals.
How You’ll Collaborate
- Be the connective tissue: Build trusted relationships across engineering, product, operations, customer service, and vendor partners.
- Translate fluently: Bridge conversations between business and technical stakeholders, ensuring shared understanding and clear decisions.
- Guide with evidence: Use metrics, research, and data to focus discussions on outcomes, not opinions.
What You’ll Bring
- Experience: 5+ years in roles such as Product Manager, Technical Product Owner, Product Operations Lead, or Senior Business Systems Analyst.
- Program coordination: Proven ability to manage initiatives spanning multiple teams or business units.
- Product craft: Strength in requirements elicitation, documentation, process design, and Agile delivery practices.
- Tools: Familiarity with Jira, Azure DevOps, and building performance dashboards.
- Data skills: Working knowledge of SQL for analysis, troubleshooting, and validation.
- Communication: Clear, concise storytelling—comfortable translating between business needs and technical realities.
- Mindset: Curious, adaptable, and motivated to simplify complex systems into human‑centered solutions.
- Domain exposure (nice to have): Customer engagement platforms, digital workflows, or field service solutions.
- Credentials (nice to have): PMP or Agile certifications are helpful; consistent execution matters most.
- Ways of working: Track record applying Lean and Agile practices, mapping end‑to‑end processes, and leading cross‑functional teams.
Vacancy posted 8 days ago
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