Chick -fil- A Restaurant Leader

About the Role

We are looking for a Restaurant Leader to lead our restaurant and leadership team to excellence. The Restaurant Leader is responsible for building a strong team, delivering an exceptional guest experience, growing the business, and ensuring the restaurant operates safely, efficiently, and profitably.

This is a people-first leadership role for someone who can develop leaders, create accountability, make sound business decisions, and build systems that allow the restaurant to perform at a high level.

Key Responsibilities

Lead & Develop People

• Lead, coach, and develop the restaurant leadership team.
• Set clear expectations and hold leaders accountable for results.
• Build a strong talent pipeline and identify future leaders.
• Support recruitment, training, performance management, and retention.
• Create a positive culture built on growth, ownership, integrity, and excellence.

Deliver an Exceptional Guest Experience

• Ensure consistent hospitality, food quality, speed, accuracy, cleanliness, and food safety.
• Monitor guest feedback and identify opportunities for improvement.
• Lead effective guest recovery and address root causes of recurring concerns.

Grow the Business

• Drive sales, transactions, customer loyalty, and overall restaurant growth.
• Support local marketing and community engagement initiatives.
• Identify opportunities to improve restaurant capacity and operational performance.
• Represent and strengthen the Chick‑fil‑A brand within the community.

Manage the Business Financially

• Understand restaurant financial performance and key business metrics.
• Manage labour, food, paper, waste, and other controllable costs.
• Make decisions that balance guest experience, team development, and profitability.
• Partner with the Owner/Operator on business planning and strategic priorities.

What Success Looks Like:

A successful Restaurant Leader:

• Develops leaders who can confidently run their areas.
• Builds a strong, engaged, and capable team.
• Delivers consistently excellent guest experiences.
• Drives sustainable sales and business growth.
• Uses people, time, and financial resources responsibly.
• Builds systems and accountability so the restaurant can perform successfully without relying on one person for every decision.

Key Performance Areas

Success will be measured through guest satisfaction, operational excellence, food safety, speed of service, labour performance, sales growth, retention, training, cost control, and overall restaurant performance.

Required:

• 5+ years of leadership experience , with demonstrated experience leading and developing teams.
• Experience leading teams of 50+ employees .
• Strong communication, coaching, and decision‑making skills.
• Proven ability to hold leaders accountable and drive results.
• Strong business acumen and comfort working with financial and operational metrics.
• Ability to lead effectively in a fast‑paced environment.
• Alignment with Chick‑fil‑A's values of Integrity, Ownership, Foundational Excellence, and Genuine Hospitality .

Preferred:

• Restaurant or hospitality leadership experience is strongly preferred.
• Experience leading a high‑volume restaurant or multi‑functional operation.
• Experience with labor management, budgeting, sales growth, and operational performance.

Working Conditions

• Must be able to bend and lift up to 50 lbs
• Must be able to stand for prolonged periods of time
• Must be available to work Mondays - Saturdays
• Must be available to work Saturdays

Benefits

• Sundays off
• Health and dental insurance after a period of time
• Employee meal discounts
• On‑the‑job training
• Personal and professional development opportunities

Company Information

Chick‑fil‑A is in the business of serving our guests great food and remarkable service. Family‑owned and privately held, our company and our local independent franchised Operators are devoted to serving the local communities in which we operate, while offering great‑tasting food made with quality ingredients including our signature Chick‑fil‑A sandwich.

Today, Chick‑fil‑A® restaurants serve great tasting food to millions of guests every year, in more than 3,000 restaurants in 48 states, Washington, D.C., Puerto Rico and Canada. Chick‑fil‑A opened its first Canadian restaurant in 2019. Chick‑fil‑A was officially founded in 1967 by S. Truett Cathy. He made the decision to close on Sundays in 1946 when he opened his first restaurant in Hapeville, Georgia. Having worked seven days a week in restaurants open 24 hours, Truett saw the importance of closing on Sundays so that he and his employees could set aside one day to rest and worship if they choose — a practice we uphold today.

Chick‑fil‑A Tanger Ottawa Employee Value Proposition Statement

As the food service employer of choice in Kanata, Chick‑fil‑A Tanger Ottawa seeks to build a high performing team by creating an environment of growth and enjoyment for its team members, and eventually raise quality leaders without cookie cutting them.

Chick‑fil‑A Tanger Outlets Ottawa Core Values

Ownership

Integrity

Foundational

Excellence