Operations Coordinator

Operations Coordinator

Who WeAre

1Click Heating & Cooling is a Canadian homeelectrification company focused on making home comfort upgrades simple,accessible, and efficient. We work across multiple provinces and partner withutilities, government programs, and industry organizations to deliver heatpumps, electrification solutions, and energy-efficiency upgrades to homeowners.

We are a growing, fast-moving organization witha strong focus on operational excellence, customer experience, and usingtechnology to improve how projects are delivered from initial sale throughinstallation and completion.

The Role

The Operations Coordinator is responsible for theday-to-day coordination of regional operations. This role helps keep customerprojects moving, ensures technicians and customers have the information theyneed, and maintains accurate operational records across our systems.

The ideal candidate is organized, proactive,comfortable managing multiple priorities, and able to follow through onoutstanding items without losing sight of the bigger picture.

Key Responsibilities

Scheduling &Coordination

• Coordinate pre-inspection and installationscheduling.
• Confirm upcoming appointments with customers andtechnicians.
• Communicate schedule changes and ensure allparties have the required job details.
• Ensure technicians have the necessary scope,documentation, and scheduling information before attending appointments.

Customer &Technician Communication

• Maintain clear and timely communication withcustomers throughout the operational portion of their project.
• Follow up with customers for missinginformation, documents, or scheduling requirements.
• Follow up with technicians for incomplete workorders, photos, forms, measurements, or other required job information.
• Coordinate with suppliers, subcontractors, andinternal teams where required to keep projects moving.

Documentation & Systems

• Review completed inspection and installationwork orders for completeness and accuracy.
• Ensure required photos, forms, measurements,documents, and supporting information are received and attached to theappropriate records.
• Maintain accurate information in NetSuite (ERPsystem ) and Shepherd (field management software), including account statuses,dates, tasks, notes, work orders, and documentation.
• Complete required customer, account, and programsubmissions once documentation is available.

Pipeline & Follow-Up

• Review stagnant accounts and identify the nextaction required to move them forward.
• Follow up on non-responsive customers,incomplete work orders, missing documentation, and other outstanding items.
• Monitor accounts throughout the operationalpipeline and ensure completed work is processed promptly.
• Identify recurring operational issues that mayaffect scheduling, job readiness, documentation, or account progression.

What We’re Looking For

• Strong organizational skills and attention todetail.
• Ability to manage multiple customers,appointments, and outstanding items at the same time.
• Strong written and verbal communication skills.
• Proactive approach to follow-up and problemsolving.
• Comfortable working with business systems andlearning new technology.
• Ability to work effectively with customers,technicians, suppliers, subcontractors, and internal teams.
• Experience in HVAC, construction, field service,operations, or a similar environment is considered an asset.

WhyJoin 1Click

You’ll join a growing company working atthe intersection of HVAC, energy efficiency, and home electrification. TheOperations Coordinator plays a direct role in improving the customerexperience, supporting our field teams, and helping us deliver projectsefficiently as we continue to grow across Canada.