Travel Consultant - French - REMOTE

Job Description:

As a Travel Consultant, you’ll join our highly skilled remote team,
providing outstanding service to our corporate business clients.
We’re most proud of our warm and inclusive culture, innovation in
the travel tech space, internal promotions, and career advancement
opportunities. Most of our Traveler Care leadership started in this
role, and you can find us in almost every other department at Amex
GBT.

What You’ll Do:

* Advise and arrange travel for corporate business customers (both
individuals and groups)
* Conduct analysis and research on travel options, and pro-actively
anticipate traveler needs to sell additional services
* Arrange and book domestic and international business travel, in a
variety of complexity, for air, road, rail, and accommodations
* Use various Global Distribution Systems (GDSs), including Sabre,
Apollo, Galileo and Amadeus. Training may be provided
* Ensure compliance to customers’ agreed travel policy, service
provider policies, and regulatory requirements
* Use positive telephone service techniques and act on special
customer requests
* Collaborate within your team to coach, mentor, and provide
constructive feedback to improve service levels
* We look forward to sharing more detailed job functions and key
performance indicators during the interview process.

Requirements:

What We’re Looking For

* Bilingual in French and English. Reading/writing/speaking - Must
* 3 - 5 years of corporate travel experience
* Passion for excellence in client service, including proactive
anticipation of needs
* Native GDS expertise Sabre - Must
* Professional communication (written and verbal)
* Attention to detail
* Act with integrity, and look after personal traveler information
* Possess a strong understanding of the travel industry (background
in business travel, leisure travel, or airline reservation)
* Resolving customer issues quickly and independently / with supplier
* Teamwork and openness to feedback