Front Desk Supervisor
Resorts of the Canadian Rockies
Start Date: ASAP
Starting Wage: $25.00
Expectations & Responsibilities
In your position of Front Desk Supervisor , you will:
- monitor weekly payroll and send weekly payroll update to manager for review, discussion and action
- review the schedule and ensure staff adhere to it. Inform and discuss with manager as needed any changes, lateness, missed shifts
- responsible for training new front desk & night audit staff
- be the point person for receiving guest complaints and feedback, and dealing difficult guests. Escalate to the manager as needed
- assist in the training of porter and concierge staff
- take part in daily crew talks and operations meetings
- be available to receive and help monitor employee issues & concerns
- complete hotel reservations, maintain current bookings and enforce cancellation policies
- complete guest check-ins, room reservation modifications, and guest check-outs
- coordinate with the maintenance and housekeeping team to ensure guest inquiries are handled in timely fashion
- respond to guest communications via phone or online
- assist in room checks once housekeeping has finished (Porter Primary)
- sell lift tickets, ski/board repair packages, snow lessons, dinner reservations, spa appointments, and any other hotel or ski packages as needed by the business and/or guests (Concierge Primary)
- perform start and end of day procedures
- produce and distribute the morning housekeeping report out of our central reservation system (Housekeeping Supervisor Primary)
- produce reports as required for housekeeping and maintenance out of central reservation system and other systems (Housekeeping & Maintenance Supervisor Primary)
- keep the front desk area clean of debris and clutter to be in safe working order
- run room master reports and end of night audit
- count float, print Moneris reports, and balance cash outs
- create welcome packs for guests
- respond to requests on Akia
- take payments from OTAs, Inntopia, and central reservation
- complete pre-arrival calls for guests checking in
- call local cab companies or shuttles to assist guests getting a ride (Porter Primary)
- valet ski equipment in winter and assist with access to ski lockers (seasonal) (Porter Primary)
- take skis from front desk to ski valet as needed (Porter Primary)
- know and adhere to the policies, rules, and protocols outlined in the Resorts of the Canadian Rockies Employee Handbook
- Be trained in, know and follow all safe work procedures included in the Safety Management Program
- complete other fair and reasonable tasks as requested by management to ensure the smooth operation of the hotels
Vacancy posted 21 days ago
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