Customer Engagement Representative (Bilingual)

About Gallagher and eShepherd

Our purpose at Gallagher is to Protect what matters most, and we live it every day — whether that’s supporting farming businesses, advancing technology, or helping customers solve real-world operational challenges. We care deeply about our people, their families, and the communities we work alongside.

At eShepherd, we’re transforming livestock management through smart virtual fencing technology that gives ranchers greater flexibility, visibility, and control over their operations. By combining practical farming knowledge with world-class technology, we’re helping customers improve productivity, sustainability, and animal management outcomes.

We’re in an exciting stage of growth across North America and globally. Our culture is entrepreneurial, collaborative, and fast-moving, with teams across the USA, Australia, and New Zealand working together to build solutions that create meaningful impact for customers every day.

We’re building the future of livestock technology. Come join us.

About the role

We're looking for a bilingual (French & English) Customer Engagement Representative to help drive the growth of eShepherd across Canada.

This is a relationship-focused role where you'll work directly with livestock producers, ranchers, and industry stakeholders to introduce eShepherd's virtual fencing technology and demonstrate the value it can bring to their operations.

You'll identify and qualify opportunities, deliver product demonstrations, support customers throughout their journey, and work closely with our Business Development Managers to grow market adoption across both English and French-speaking regions.

If you're passionate about agriculture, enjoy building trusted customer relationships, and thrive in a fast-paced growth environment, we'd love to hear from you.

What you’ll be doing

In this role, you’ll focus on building strong relationships across the livestock industry while helping farmers and ranchers understand the value and practical application of the eShepherd platform. You’ll manage opportunities throughout the sales journey — from initial engagement and qualification through to product demonstrations and supporting successful customer handovers.

You’ll work closely with Business Development Managers, Customer Success teams, and wider eShepherd stakeholders to help grow market presence across Canada. Success in this role comes from being proactive, commercially minded, and genuinely interested in helping customers solve real operational challenges through technology.

Key responsibilities include

• Traveling to events to represent eShepherd – including presenting, speaking and joining panel discussions

• Building and maintaining trusted relationships with livestock producers, ranchers, and industry stakeholders across Canada, engaging confidently with both English and French-speaking customers.

• Identifying, qualifying, and developing new business opportunities while delivering product demonstrations and communicating the value of eShepherd's virtual fencing technology.

• Supporting customers throughout their journey, from initial engagement through onboarding, while maintaining accurate pipeline activity and customer records in CRM systems.

• Partnering with Business Development Managers and cross-functional teams to drive customer success, business growth, and a seamless customer experience.

• Representing eShepherd in the market and staying informed on industry trends, competitor activity, and emerging AgTech developments to identify new opportunities.

Who you are

You're a strong communicator and relationship builder who enjoys helping customers solve real-world challenges. You're comfortable engaging with producers, presenting solutions, and working collaboratively across a global team.

You'll bring

• Fluent written and verbal communication skills in both French and English

• Experience in sales, customer engagement, business development, account management, or a related customer-facing role

• Agricultural, livestock, AgTech, or rural industry experience, or a genuine passion for the sector

• Strong consultative selling and relationship-building skills

• A proactive, self-motivated, and results-oriented approach

• Experience using CRM platforms to manage customer interactions and sales activity

• Excellent organisational and time-management skills

• The ability to work independently in a remote environment while collaborating effectively with colleagues across multiple regions

• You’ll have an advantage if you’re located close to an airport to enable you to keep up with the travel aspect of the role

What we offer

Along with competitive compensation and performance incentives, we offer:

• Comprehensive health and dental coverage

• Retirement savings support (RRSP or equivalent)

• Employee wellbeing and assistance programs

• Flexible remote working arrangements

• The tools, technology, and support you need to do your best work

• Career growth opportunities within a rapidly scaling global business

• The energy and pace of a growing technology company, backed by Gallagher's global reputation and stability

Please note: that we may keep this advert open until the ideal applicant is found, or close it earlier if a suitable candidate is identified. If this opportunity feels right for you, we encourage you to apply as soon as possible — we’d love to hear from you!