Bilingual - Member Relationship Rep (Account Manager)

Title: BILINGUAL "Member Relationship Representative"

(Rooted in Account Management/Business Dev)

*** Bilingual in English French

Location: Newmarket, ON OFFICE

Hours: M-F 8:30am -4:30pm

Salary: 68 Base + 10% Bonus

3 Weeks Vacation

Top Tier OMERS Benefits Package

6% RRSP Matching

Must have valid Canadian Passport

Overview

The Member Relations Representative is responsible for managing and strengthening relationships with assigned Members, supporting their engagement with company programs, and driving business growth through strategic communication, recommendations for moving business to our Supplier Partners and ongoing support. This role combines client relationship management, program coordination, and administrative tracking to ensure Members maximize available opportunities.

Summary

This role is ideal for someone who enjoys working with people, managing ongoing client relationships, and contributing to business growth through communication, organization, and proactive support.

Key Responsibilities

Member Engagement & Relationship Management

• Conduct regular (monthly) outreach to assigned Members via phone and email
• Build and maintain strong, professional relationships with Members
• Identify opportunities to increase Member participation with Supplier Partners
• Provide guidance and support to help Members achieve business objectives
• Address and resolve Member questions, concerns, and challenges in a timely manner

Program Promotion & Business Development

• Educate Members on new and existing programs, promotions, and incentives
• Encourage participation in Supplier Partner initiatives to drive revenue growth
• Monitor Member progress and follow up on commitments and opportunities
• Identify gaps in performance and recommend alternative strategies

Account Monitoring & Reporting

• Maintain accurate and detailed records of all Member interactions in CRM systems & Excel spreadsheets
• Track outreach eKorts, engagement levels, and program participation
• Document Member feedback and share insights with internal teams
• Prepare reports and updates for management as required

Collaboration & Internal Communication

• Work closely with internal teams to resolve Member issues and improve service deliver
• Communicate Member feedback to support continuous improvement of programs and partnerships
• Assist in aligning Member activities with company and Supplier Partner objectives

Events & Special Initiatives

• Support planning and execution of company events and trade shows
• Engage with Members before, during, and after events to encourage participation, and gather feedback
• Conduct in-person Member meetings and follow up on outcomes, thus will be required to attend our annual
• show in either the US or Canada

Administrative Duties

• Ensure timely follow-up on all Member interactions and action items
• Maintain organized documentation and reporting systems
• Complete additional tasks and projects as assigned

Qualifications

• College or University degree preferred
• Strong written and verbal communication skills
• Excellent time management and organizational abilities
• Ability to manage multiple priorities and work independently
• High attention to detail and accuracy
• Intermediate to advanced proficiency in Microsoft Excel
• Working knowledge of OKice 365 and CRM/database systems

Key Competencies:

• Relationship building and client service
• Problem-solving and critical thinking
• Initiative and accountability
• Adaptability and multitasking
• Data tracking and organization

Interviewing Immediately

• EMAIL RESUME: View email address on ca.talent.com