Remote Desktop Infrastructure Technician, MOOSE JAW

About ESW – IT Business Advisors

ESW-IT is an established IT Consulting Firm providing end-to-end IT services and solutions to small, mid-sized, and enterprise businesses. At ESW-IT, we are focused on helping clients achieve their goals to drive strategic business value from IT. By combining our industry experience, technical expertise, proven implementation methodologies with the right infrastructure and tools — we can decrease costs and complexity and increase IT innovation. ESW-IT proudly promotes its Core Values of Courageous Spirit, Servant Heart, and Fun Attitude.

Our Core Values

To create our core values, ESW invited Co-Workers to outline values important to them personally. This feedback was then finalized into ESW Corporate Values. 

•  Courageous Spirit - Intentionally moving forward while persevering in a positive manner.


• Servant Heart - Willingness to put others ahead of us while fostering fellowship with co-workers, clients, vendors and community.


• Fun Attitude - Approaching our lives in a way which encourages excitement, passion and enjoyment.

This position reports to the Manager, Field Service Delivery.

Position Highlights

• Location: Moose Jaw


• Type of position: Part-Time position with call outs


• Hours: ±20 hours per week; after hours work may be required, all after hours work must be pre-approved by the client and ESW

Core Competencies required for this position

• Communication – clear, professional and effective in both written and verbal communication with clients, co-workers and leadership


• Collaboration & Teamwork – work effectively with technical colleagues, leader and client teams to deliver integrated solutions; competent working individually


• Adaptability – adjust quickly to changing client demands, priorities and technologies; work efficiently under pressure and remain calm in stressful situations


• Analytical and logical thinking – apply structured thinking to analyze complex problems and assess client needs, define objectives, and scope solutions


• Strong organizational and prioritizing skills


• High ethical standards and trustworthy


• Documentation & knowledge sharing – develop and maintain high-quality technical documentation to support knowledge transfer and future troubleshooting


• Client-centric service orientation – consistently meet commitments to service delivery requirements, balancing quality, timeliness and efficiency; excellent client service skills

Primary Focus

• Assist our clients by working on a variety of IT-related projects, providing additional or backfill coverage when required, and providing hardware, infrastructure, and/or application support functions in the field. Support will be provided both in person as well as remotely


• This position may require traveling to and working at remote sites


• Mobile device will be provided to ensure our clients always have support

Job Description

Scope

• Deployment and support of hardware and/or applications


• Functions will be performed in a team environment, and the position will also have individual duties to perform which may include clearing any debris left from the deployment


• Retrieve equipment and update the online database with the newly deployed equipment as well as the old equipment.


• Other duties as assigned

Knowledge, Skills and Experience Required

• Advanced knowledge of Microsoft Office, Office 365 Windows OS, PC hardware, networking, printers, personal wireless devices (Both Apple and Android), and remote access (Citrix, RSA, VPN) are required


• Supervision of third-party contractors performing IT-related installations or maintenance may be required


• Post-secondary education in a computer related discipline such as a Computer Engineering Technology diploma and at least 3 years’ experience in a technical support role OR an appropriate combination of education and experience required


• Comptia A+, Network + and PDI+ certifications are desirable


• Experience working within ticketing/tracking software is required


• Experience working with Security cameras, and associated hardware


• Point to Point Wireless experience, app virtualization knowledge, would be valuable skills


• Project coordination experience, and system deployment knowledge would be valuable skills for the candidate to possess


• Telephone, fax, data, and wireless radio communications support for remote facilities and offices may be required


• Network and fiber optic cable installation and termination experience are desirable


• Candidate must be client focused and possess exceptional client service skills


• Proficient verbal and written English skills are required


• Candidates must be capable of contributing in a team environment, and be competent working independently


• Candidates will be required to work efficiently under pressure and remain calm in stressful circumstances


• Strong organizational and prioritizing skills are required


• Candidates must possess high ethical standards and be trustworthy


• Candidates must have the ability to think logically and be capable of analyzing complex problems


• Basic vehicle maintenance skills, checking oil, tire pressure, etc.

Additional Comments

• Required safety certifications include H2S Alive, First Aid and WHMIS. These must be obtained prior to traveling to any client field sites. Other safety certifications may be required by certain clients.


• Background checks and other assessments are conditions of employment

Tool Requirements supplied by Technician

Basic Screwdriver Set (Phillips, Flathead, Robertson of varying sizes)

Open Wrench Set

Knife or Multitool

Headlamp or Flashlight

Hammer

Wire strippers

Pliers (Needle nose and Lineman)

Socket Set

Side cutters

Wire Crimpers (RJ-45, RJ-11, Coax)

Punchdown Tool

Cordless Drill

Tape Measure

Reporting Relationships

• The Desktop/Infrastructure Technician reports to the Manager, Field Service Delivery.


• No position reports to the Desktop/Infrastructure Technician.

Working Conditions

• This position requires the successful candidate to be physically capable of lifting up to 70 lbs.


• Unscheduled or after-hours support may occasionally be required


• The successful candidate must comply with the safety standards of ESW and/or its clients

To Apply: Click  here to apply through  BambooHR or copy this link into your browser:  

  Please provide a cover letter, kindly include:

• Where you saw this position advertised


• If you were referred to this position, the name of the ESW co-worker who referred you.

We welcome applications from all qualified individuals. Please note that to be considered for this role, candidates must have legal authorization to work in Canada. We are unable to sponsor work permits or visas for this position. 

Background checks and other assessments are conditions of employment.

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