Health Information Services Assistant

Job Responsibility:

Title Health Information Services Assistant

Reports to Manager, Information Services

Location Kingston, ON (remote/hybrid work would be considered)

Position Type Full-Time Permanent, 37.5 hours/week

Annual Salary $53,898 - $63,414

Position Summary

The Health Information Services Assistant is a resource and support to the Information Services Team and employees of KCHC. This position plays an important role by providing Information Services orientation and training to new staff and academic students, including training of the Electronic Medical Record (EMR) system PS Suite by Telus Health. This role assists with the implementation and support of digital health tools and enhancements for medical staff and clients. The Health Information Services Assistant supports our quality improvement and accountability activities by running routine data reports for funders and staff. In addition, this position responds to staff inquiries and performs other administrative and technical support tasks as assigned and supported by the Information Services Manager.

Responsibilities

Key Responsibilities & Detailed Responsibilities

Electronic Medical Record (EMR) Training and Support

· Provide training and support for staff and students (Users) on the use of the EMR system (PS Suite) and related Health Information Exchange tools

· Manage user accounts and access for PS Suite and related Health Information Exchange tools

· Assist with the maintenance and enhancement of PS Suite including data entry forms development, EMR workflow review, and adoption of new features and Health Information Exchange tools

Information Services Orientation and Training

· Provide user training on the use of login and email accounts, network file shares, Microsoft Office 365, telephones, connecting to Wi-Fi networks etc. for new and existing Users

Data Reporting

· Execute existing queries to generate data reports using Logi Report and Microsoft Excel

· Format reports for ease of use

· Distribute reports via email, file share, and/or upload to a secure website

Administrative Tasks Related to Information Services

· Create quick reference software guides for Users

· Maintain Active Directory and MS Exchange accounts for Users

· Maintain user accounts and access for PS Suite and related Health Information Exchange tools*

· Other duties as required to assist with Information Services activities and projects including research/data gathering related to various technological applications and tools

·Health Information Exchange tools include but are not limited to PrescribeIT, Hospital Report Manager, eLabs, and Ocean tools (e.g. online appointment booking, client messaging and reminders, check-in kiosk etc.)

Organizational Responsibilities

• Complies with all relevant legislation and KCHC policies, including privacy laws
• Commits to acquiring an understanding of the importance of trauma responsiveness and the impact of Adverse Childhood Experiences (ACEs)
• Commits to demonstrating an ongoing commitment to Equity, Diversity, Inclusion, Indigenization and Accessibility (EDIIA) by representing the diverse nature of our communities, promoting and practicing inclusion
• Supports consistent application and development of KCHC policies and procedures
• Supports KCHC's student and volunteer placement programs
• Promotes awareness of and participation in KCHC activities
• Demonstrated commitment to continuous learning and quality improvement
• On occasion, perform other temporary duties as required

Basic Education and Experience Requirements

• Relevant post-secondary education* OR a minimum of 3 years of experience in an information technology setting
• Relevant post-secondary education* OR experience in a health care setting and understanding of the activities performed in a Primary Health Care team (Community Health Centre experience is an asset)
• *Relevant post-secondary education includes but is not limited to: Health Information Management, Health Informatics, Office Administration - Health Services, Computer Science, Medical Office Assistant, and Business Administration

Knowledge, Skills, and Abilities

• Advanced comfort level and expertise with computer software applications and proven ability to gain a thorough understanding of new applications quickly
• Knowledge of Electronic Medical Record (EMR) systems (PS Suite experience is a preferred asset) and Health Information Exchange tools
• Experience assessing end user training and support needs, and ability to deliver effectively using strong written and verbal communication skills
• Strong organizational skills, excellent attention to detail
• Proven ability to multi-task, follow written and verbal instruction, and meet deadlines
• Strong collaboration skills along with the ability to work well independently
• Experience using remote connection tools (e.g. Zoom, ConnectWise/ScreenConnect)
• Experience with Microsoft Active Directory and Microsoft 365 is an asset

Competencies

Organizational Competencies: Accountability, Client Focus, Collaboration, Continuous Learning

Position Competencies: Communication skills, Time Management, Knowledge/Professional Expertise, Attention to detail, Organization, Problem solving

Other Requirements

· Demonstrated commitment to quality improvement (training in quality improvement an asset)

· Ability to work outside normal business hours on occasion if required

· Current and satisfactory Criminal and Vulnerable Persons Check

· Valid driver's license and insurance with access to a reliable vehicle to attend on-site meetings

· French language is an asset

Application Instructions

· Please include a cover letter clearly outlining how your skills and experiences correspond with the specific job qualifications along with your resume.

· Save all documents as a PDF file using your own name (Last, First).

· Email to citing reference 2024-33-KCHC in the subject line.

· Applications must be submitted to Human Resources by 11:59 pm on Tuesday June 25, 2024.

All KCHC staff have a duty to understand and follow KCHC policies, uphold high ethical and professional standards, and maintain confidentiality and privacy, using tact and good judgment in all dealings with other staff and clients.

KCHC is an equal opportunity employer , respecting and embracing the needs and diversity of our employees. If you require an accommodation to fully participate in the hiring process, please notify Human Resources.

We are a proud Living Wage employer!

Kingston Community Health Centres, 263 Weller Ave. Kingston ON, K7K 2V4

Job Types: Full-time, Permanent

Pay: $53,898.00-$63,414.00 per year

Schedule:

• Monday to Friday

Work Location: In person

Application deadline: 2024-06-25