Travel and Lifestyles Concierge_CAN

Travel and Lifestyles Concierge

Position Title: Travel and Lifestyles Concierge

Location: Remote: Ontario, Canada

Position Type: Permanent, Full-Time

Schedule: This position requires availability for assigned shifts, which may include evenings, weekends, and holidays based on business needs. Specific scheduling expectations will be communicated during recruitment

This is a newly created permanent position.

Overview:

100% Remote in Ontario | Permanent Full-Time | Starting at $20.00/Hour

Love travel? Have hands-on GDS experience? Looking for a permanent remote opportunity without the pressure of sales? We'd love to hear from you!

Aspire Lifestyles is seeking experienced travel professionals to join our team as Remote Overnight Travel & Lifestyles Concierges. In this role, you will leverage your travel knowledge and GDS expertise to support

premium customers with domestic and international travel arrangements, including flights, accommodations, transportation, dining reservations, entertainment, and other lifestyle services. You will coordinate complex

itineraries, manage travel changes, and resolve unexpected disruptions while delivering exceptional, personalized customer service.

Why Consider This Opportunity?

• 100% Work from Home: Work remotely from anywhere in Ontario.
• Compensation: Starting at $20.00/hour, plus performance incentives.
• No Sales Pressure: No outbound sales, cold calling, or commission-based selling.
• Comprehensive Benefits: Medical, dental, and vision coverage.
• RRSP Matching: Invest in your future with our company matching program.
• Work-Life Balance: Potential compressed workweek opportunities, including 4 x 10-hour shifts, based on operational needs.
• Paid Time Off: Vacation and personal time.
• Career Stability: Permanent, full-time employment with annual performance and compensation reviews.
• Paid Training: Get the support you need to learn our systems and processes.

What You'll Be Doing

• Book, modify, and manage domestic and international travel arrangements.
• Use Sabre and other GDS tools to research and coordinate travel solutions.
• Assist with flight changes, cancellations, disruptions, and complex itineraries.
• Respond to customer inquiries involving travel arrangements and loyalty programs.
• Enhance customer travel experiences by supporting requests for dining reservations, entertainment, and other lifestyle services.
• Support customers through phone, email, and chat.
• Navigate multiple systems while delivering personalized, high-quality service.
• Document customer interactions accurately while meeting quality and productivity standards.

What We're Looking For

• Minimum 2 years of professional travel industry experience.
• Hands-on GDS experience is strongly preferred.
• Experience in the travel industry, including airline reservations, corporate travel support, online travel booking platforms, or travel coordination.
• Strong customer service, communication, and problem-solving skills.
• Ability to manage complex travel requests in a fast-paced environment.
• Comfortable working independently in a remote environment.

Work Requirements

• Must reside in Ontario.
• This position requires availability for assigned shifts, which may include evenings, weekends, and holidays based on business needs. Specific scheduling expectations will be communicated during recruitment.
• This remote position requires a private workspace suitable for handling confidential client information and reliable internet connectivity meeting company technical standards. The role involves extended computer and telephone-based work, with reasonable accommodations available in accordance with applicable law.
• A reliable hardwired internet connection is required, with minimum speeds of 25 Mbps download and 5 Mbps upload while connected through the company VPN. Wi-Fi and satellite internet connections are not approved for this position.
• Ability to successfully complete a background check.

Aspire Lifestyles is committed to ensuring accessibility for all persons with a disability and to providing excellence in serving all customers including people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process.