Customer Service Clerk

  CUSTOMER SERVICE CLERK

The City of Belleville, known as the ‘Friendly City’, is located at the mouth of the Moira River where it meets the picturesque Bay of Quinte. Experience world-class fishing, boating, cycling, and walking along approximately 14 kilometers of waterfront trails. Situated between Toronto and Montreal, and less than one hour from the U.S. border, the City truly is at the center of it all.

Approximately 56,000 people make Belleville their home and over 220,000 live within 30 minutes of the City. We are in close proximity to Prince Edward County where you can discover award winning wineries and numerous beaches including Sandbanks Provincial Park. We are home to Loyalist College of Applied Arts and Technology as well as Albert College, Canada’s oldest co-ed boarding independent private school. The historic downtown core provides numerous restaurants, shopping and live music and theater venues for an amazing cultural experience. Our inviting blend of small town warmth and big city amenities, quality of life and affordable housing make Belleville the perfect place to live, work and play. More information is available at

Currently, the City of Belleville has an exciting opportunity for a highly motivated, strategic, and dynamic individual to join our Finance Department as a Customer Service Clerk.

Position Type: Temporary Full Time
Number of Positions: One (1)
Department: Finance Department
File Number: SV25-103
Location: City Hall (169 Front Street, Belleville, ON)
Hours: 35 hours per week, Monday to Friday, 8:30 AM to 4:30 PM
Employee Group : Union - CUPE
Salary: Jurisdiction A Grade 5 $30.15 - $34.65 per hour
Closing Date: September 5, 2025, at 4:30 PM

PURPOSE AND SCOPE:

The Customer Service Clerk is responsible for the completion of water contracts for all accounts within the City of Belleville water service area, investigating property transactions/sales, tracking the installation of meters in new sub-divisions, monitoring temporary water services and collecting of fees for new builds, accepting payments at the counter and balancing the day's receipts.

DUTIES AND RESPONSIBILITIES:

• Complete contracts for all new water customers and setup new accounts
• Maintain all customer information including name and address changes, and scan all contracts into Vadim
• Prepare and monitor work orders for servicemen to install meters in new subdivisions and obtain "Final Reads" when customers are moving
• Monitor and collect fees for temporary water services
• Provide customer service on the telephone and at the counter, assisting customers with account inquiries and accepting payments
• Daily balancing of Receipts
• Provide backup as necessary for water finance administration positions and functions as well as other Finance Department positions.

Note: Above duties are representative of a typical position and are not to be construed as all-inclusive.

EDUCATION/SPECIALIZED TRAINING/SKILLS:
Minimum Qualifications:

• Two (2) year Business Administration diploma from a Community College
• Demonstrated cash handling experience
• Demonstrated experience with Microsoft Office applications with strong proficiency in Excel and Word.

Preferred Qualifications:

• Municipal Tax Administration Course
• Two (2) year diploma in accounting
• Strong written communication skills to respond at a professional level with external and internal customers
• Strong verbal communication skills to interact courteously with internal and external customers both by telephone and in-person
• Strong conflict resolution & interpersonal skills to resolve rate payers issues
• Knowledge of & demonstrated ability in corporate core competencies including customer service, communication, self-management
• Ability to exercise discretion and good judgment in dealing with customers and team members regarding confidential matters
• Ability to prioritize multiple projects and handle multiple interruptions

WORK EXPERIENCE:
Minimum Qualifications:

• Two (2) to three (3) years municipal office related experience in accounting.

Preferred Qualifications:

• Experience in a Municipal Property Tax environment

WHAT’S IN IT FOR YOU:

• Competitive market salary
• Competitive employer-paid extended health benefits
• OMERS Pension Plan
• Live, work, and play in the beautiful city of Belleville and experience all that it has to offer.

HOW TO APPLY:

We thank all applicants who apply but advise that only those selected for an interview will be contacted.

Please be advised that the City of Belleville uses email to communicate with their applicants for open job postings. It is the applicant’s responsibility to include an updated email address that is checked frequently and accepts emails from unknown users. As we send time-sensitive correspondence regarding recruitments via email, it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the job posting.

Applicants will be required to provide at their own expense a satisfactory criminal reference check dated within the past six (6) months and if deemed a requirement of the position, a driver’s abstract to the Human Resources Department on or before the date of the interview but no later than the commencement of employment if selected.

The City of Belleville is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environments. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Division to ensure your accessibility needs are accommodated throughout this process.

Personal information and any supporting material will be administered in accordance with the Municipal Freedom of Information and Protection of Privacy Act (MFIPPA).