Operations Administrator II
Fedex Canada
Job Responsibility:
Responsable d'assurer les fonctions de secrétariat et d'administration pour l'ensemble des zones opérationnelles du centre de tri et de la succursale. Son champ d'action couvre le transport routier, la gestion des dossiers, l'assurance qualité et le service client. Traite rapidement les colis endommagés et mal adressés afin d'optimiser les délais de livraison. Premier point de contact des clients, il ou elle gère une variété de problèmes avec efficacité et professionnalisme.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES
High School Diploma or GED required
Two (2) years customer service, clerical or related experience required; experience in dock operations environment or distribution center setting preferred
General business skills such as typing; data entry and review; and use of phone, copier, and fax
Software skills, including use of Microsoft Office software and web-based applications
Customer service skills necessary to effectively and professionally respond to requests
Time management, organizational and multi-tasking skills necessary to work in a fast-paced environment, handling various tasks and changing priorities, while maintaining a high attention to detail and accuracy to achieve daily assignments and goals
CONNAISSANCES, COMPÉTENCES ET CAPACITÉS REQUISES
Diplôme d'études secondaires ou équivalent requis.
Deux (2) ans d'expérience en service à la clientèle, en travail de bureau ou dans un domaine connexe sont requis; une expérience dans un environnement d'opérations de quai ou dans un centre de distribution est préférée.
Les compétences générales en affaires incluent la dactylographie, la saisie et la vérification des données, ainsi que l'utilisation du téléphone, du photocopieur et du fax.
Compétences logicielles telles que l'utilisation de logiciels Microsoft Office et d'applications Web.
Compétences en service client nécessaires pour répondre de manière efficace et professionnelle aux demandes.
Gestion du temps, organisation et compétences en multitâches nécessaires pour travailler dans un environnement rapide. Gérer différentes tâches et changer les priorités tout en maintenant une grande attention aux détails et à la précision pour atteindre les tâches et objectifs quotidiens.
Qualifications Requises:
Transparence Salariale:
Salaire:
Détails Supplémentaires: Shift - Monday to Friday - 7.15 AM -12.15 PM Job Posting Date - 5/2/2025 Job Posting End Date - 5/9/2025 at 10.30 AM
DÉNI DE RESPONSABILITÉ
Cette description de poste est générale et ne prétend pas énumérer ni être interprétée comme une liste exhaustive de toutes les fonctions, responsabilités et qualifications exigées des employés dans ce poste. Le ou la titulaire devra effectuer toute autre tâche assignée, atteindre les seuils minimaux requis pour les tests et formations obligatoires, travailler dans un environnement Windows, suivre avec succès les formations périodiques et maintenir les accréditations annuelles si applicable, et travailler sur différents quarts selon les besoins opérationnels. Les titulaires au Québec doivent être bilingues (français et anglais). En plus des critères habituels de sélection, les candidats aux postes exigeant la conduite comme compétence fondamentale doivent détenir un permis valide (ex. classe 5, G ou 1[AZ]) et présenter un dossier ne comportant pas plus de deux infractions et/ou accidents dans les 24 mois précédant la candidature. Les candidats seront également évalués selon : 1) leur relevé annuel de conduite ; 2) leur performance en entrevue ; et 3) leurs résultats aux évaluations de conduite administrées.
Énoncé sur l'équité en emploi
FedEx valorise la diversité et l'inclusion dans son milieu de travail. Notre entreprise accueille des talents issus de tous les horizons, à l'image de notre clientèle et des communautés que nous servons. Nous offrons un environnement sécuritaire et respectueux où chaque personne peut s'épanouir. Nous invitons particulièrement les femmes, les personnes en situation de handicap, les Autochtones, les membres des communautés culturelles et 2ELGBTQ+ à soumettre leur candidature. Notre équipe des ressources humaines adaptera le processus de recrutement selon vos besoins spécifiques.
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