Director, Clinical Operations

Director, Clinical Operations

BC Cancer

Vancouver, BC

At BC Cancer, we’re transforming the way cancer care is delivered. We’re looking for an experienced operational leader who thrives in complexity, someone who sees challenges as opportunities to innovate. As the Director, Clinical Operations, you’ll bring your clinical expertise, creativity, strategic mindset and technical abilities to drive excellence in patient care delivery across our programs. You’re willing to challenge the status quo, and to explore new ways of working. With a passion for operational improvement, change management, and team-based care, you’ll help shape the future of cancer services in Vancouver: ensuring our teams are supported, our systems are efficient, and our patients receive the best possible care.

The Director, Clinical Operations supports frontline clinicians and requires a strong onsite presence. The preferred candidate will bring demonstrated experience leading clinical teams and/or possess a clinical background, enabling them to effectively support and partner with frontline leaders.

What You’ll Do

The Director, Clinical Operations reports to the Executive Director and works in a co-leadership, partnership with the Medical Director(s), holding responsibility for clinical program and services through BC Cancer – Vancouver. The Director provides leadership and direction for the overall management of the assigned programs and services, creating and facilitating an environment of evidence-based care and culturally aware practices. This position establishes strategic direction and develops strategies and operational plans that effectively support the delivery of patient care services. Responsibilities include identifying service and budget priorities, allocating resources, program development, planning of goals and objectives, coordination of service delivery systems, and establishing and monitoring benchmarks and quality indicators. High-level accountabilities include:

• Oversee the delivery of services working in a co-leadership, partnership with Medical Director(s) to ensure the provision of culturally safe, anti-racist, trauma-informed patient and family centred, evidence based, best practice clinical care as it relates to the assessment and treatment of patients and their families.
• Develop strategic plans, goals and annual objectives in collaboration with physician partners. Provides leadership and support to staff in developing individual program plans including the development and implementation of proposals for new or expanded programs or redistribution of resources. Ensures plans are consistent with and complement the overall strategic plans. Develops and deploys mechanisms for monitoring performance and progress in achieving performance.
• Ensures continuous improvement and redesign for optimizing resources and contributing to a sustainable health care system.
• Provide leadership on systems and processes to support the development and management of annual operating and capital budgets, including sponsoring and developing business cases.
• Oversee and provide leadership on systems and processes to support all aspects of contract tendering, negotiation, approval, implementation and ongoing monitoring. Allocates scarce resources, approving budget recommendations and remedial action.
• Work closely with regional, and provincial leaders on ministerial initiatives to ensure alignment of provincial standards and program and/or service mandates. Coordinates relationships between regional medical and operational teams, and the deployment of resources.

Qualifications

What you bring

• A level of education, training, and experience equivalent to a Master’s Degree in a relevant discipline such as Nursing, Health Care Administration, or Business Administration.
• 10+ years’ recent, related experience including experience a senior administrative position within a health care organization.
• Demonstrated knowledge of the historic and ongoing impacts of settler colonialism on Indigenous Peoples in social and health contexts, including supported by significant knowledge of Indigenous-specific mandates, including clear understanding of and commitment to eradicate Indigenous-specific racism and discrimination and embed Indigenous Cultural Safety and Humility. Demonstrated knowledge of the historic and ongoing impacts of settler colonialism and systemic racism on Indigenous Peoples within social and health contexts, underpinned by significant expertise in Indigenous-specific mandates. This includes a clear understanding of and commitment to eradicating Indigenous-specific racism and discrimination. Additionally, it involves embedding Indigenous Cultural Safety and Humility, and an advanced expertise and unwavering dedication to engaging with diversity, centering equity, and advancing inclusion (DEI).
• Demonstrated knowledge and understanding of legislative obligations and provincial commitments within BC Cancer contexts found in the foundational documents including Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study, Anti-Racism Data Act, BC Human Rights Code - and how they intersect across the health care system.

Core Competencies

• Brings an understanding of the Indigenous specific racism and the broader systemic racism that exists in the colonial health care structure, and has demonstrated leadership in breaking down barriers and ensuring an environment of belonging and Indigenous Cultural Safety. Demonstrates action-oriented practices addressing Indigenous-specific racism and dismantling systems of oppression, as well as confronting/addressing broader issues of racism and discrimination. Exhibits strong DEI and anti-racism competencies/skills to lead by example fostering a culture of continuous learning, equity, inclusion and belonging.
• Indigenous-specific anti-racism, anti-racism and Indigenous Cultural Safety and foundational documents and legislative commitments (the Declaration Act, the Declaration Action Plan, TRC, IPS, Remembering Keegan, etc.).

Skills & Knowledge

• Ability to lead people, manage change, develop strategy and execute on plans, using knowledge of current and future health care issues.
• Demonstrate ability to function effectively in a highly dynamic environment, building and sustaining effective relationship including the ability to interact tactfully and effectively with staff at all organizational levels both internally and externally to PHSA.
• Ability to communicate effectively verbally and in writing, including the ability to make effective presentations to groups.
• Excellent time management, fiscal and financial management skills, and working knowledge of applicable regulations, legislation and collective agreements.
• Demonstrate analytical and problem-solving skills, with proven ability to negotiate and mediate resolutions to complex situations.
• Demonstrated deep understanding of their personal learning/unlearning journey in relation to Indigenous-specific racism and dismantling systems of oppression, as well as addressing racism more broadly. Able to articulate and share this journey to motivate and inspire others enhancing a culture of learning/unlearning and self-reflection.
• Demonstrated knowledge of the social, economic, political realities of settler-colonialism and impacts on Indigenous peoples in social and health contexts as well as knowledge and understanding of, and commitment to upholding legislative obligations and provincial commitments in the foundational documents: Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan, Remembering Keegan: A First Nations Case Study, and the Distinctions Based Approach.

What We Bring

Every PHSA employee enables the best possible patient care for our patients and their families. Whether you are providing direct care, conducting research, or making it possible for others to do their work, you impact the lives of British Columbians today and in the future. That’s why we’re focused on your care too – offering health, wellness, development programs to support you – at work and at home.

• Join one of BC’s largest employers with province-wide programs, services and operations – offering opportunities for growth, development, and recognition programs that honour the commitment and contribution of all employees.
• Access to professional development opportunities through our in-house training programs, including +2,000 courses, such as our San’yas Indigenous Cultural Safety Training course, or Core Linx for Leadership roles.
• Enjoy a comprehensive benefits package, including municipal pension plan, and psychological health & safety programs and holistic wellness resources.
• Annual statutory holidays (13) with generous vacation entitlement and accruement.
• PHSA is a remote work friendly employer, welcoming flexible work options to support our people (eligibility may vary, depending on position).
• Access to WorkPerks, a premium discount program offering a wide range of local and national discounts on electronics, entertainment, dining, travel, wellness, apparel, and more.

Job Type: Regular, Full-Time

Salary Range : $130,864 - $188,116 per year. The starting salary for this position would be determined with consideration of the successful candidate’s relevant education and experience and would be in alignment with the provincial compensation reference plan. Salary will be prorated accordingly for part time roles.

Location: 600 West 10th Avenue, Vancouver, BC V5Z 4E6

Applications will be accepted until position is filled.

Hours of Work: Monday - Friday; 0800-1600.

Requisition Number: 199619E

What We Do

BC Cancer provides comprehensive cancer control for the people of British Columbia. BC Cancer is part of the Provincial Health Services Authority (PHSA).

PHSA plans, manages and evaluates specialized health services with the BC health authorities to provide equitable and cost-effective health care for people throughout the province. Our values reflect our commitment to excellence and include: Respect people – Be compassionate – Dare to innovate – Create equity – Be courageous.

Learn more about PHSA and our programs: jobs.phsa.ca/programs-and-services

PHSA and BC Cancer are committed to anti-racism and equity in our hiring and employment practices. With learning and compassion, we are addressing existing inequities and barriers throughout our systems. PHSA is seeking to create a diverse workforce and to establish an inclusive and culturally safe environment. We invite applications and enquiries from all people, particularly those belonging to the historically, systemically, and/or persistently excluded groups identified under the B.C. Human Rights Code.

One of PHSA’s North Star priorities is to eradicate Indigenous-specific racism, which includes ongoing commitments to Indigenous recruitment and employee experience as well as dismantling barriers to health care employment at every level. We welcome Indigenous individuals to apply and/or contact the Sanya’k̓ula Team (Indigenous Recruitment & Employee Experience) for support at ***email_hidden***.

Indigenous-specific anti-racism initiatives are rooted in addressing the unique forms of discrimination, historical and ongoing injustices, and exclusion faced by Indigenous peoples. These initiatives align with an Indigenous rights-based approach, recognizing the inherent rights and title of BC First Nations and self-determination of all First Nations, Inuit and Métis communities. PHSA is mandated to uphold legislative obligations and provincial commitments found in the foundational documents including the Truth & Reconciliation Commission’s Calls to Action (2015), In Plain Sight (2020), BC's Declaration on the Rights of Indigenous Peoples Act (2019), United Nations Declaration on the Rights of Indigenous Peoples (UNDRIP), Reclaiming Power and Place Missing and Murdered Indigenous Women & Girls Calls for Justice (2019), the Declaration Act Action Plan and Remembering Keegan: A First Nations Case Study.

Attention Current Employees Of PHSA

You must apply via your internal profile at .

The internal job posting expires on June 9, 2026, and will no longer be accessible. If the internal job posting has expired, please e-mail View email address on canada.jobradars.com with the six-digit job requisition number and your PHSA employee ID number to be considered as a late internal applicant. Please do not apply for the external job posting.

If you have not yet set up an internal profile, please e-mail View email address on canada.jobradars.com with your PHSA employee ID number to obtain your temporary password. Our business hours are Monday-Friday 8:30am-4:30pm, excluding Statutory Holidays and a Help Desk Representative will respond to you with 1-2 business days.

If you are not a current employee of PHSA and require assistance with your application, please contact the External Careers team at View email address on canada.jobradars.com.