Service Advisor

Overview:

Locally Owned & Operated Ford Dealership seeking a dedicated Customer Service Representative to join our team. This role is vital in providing exceptional service to our customers, assisting with inquiries, and supporting sales efforts. The ideal candidate will have a strong background in automotive dealership environments, possess mechanical knowledge, and demonstrate excellent communication skills. This position offers an engaging work environment where customer satisfaction and product knowledge are prioritized.

Responsibilities

Greet customers promptly and professionally
Schedule service appointments and coordinate with the mechanics to ensure timely service delivery
Provide detailed explanations of necessary repairs and maintenance services
Prepare repair orders, estimates and invoices with precision
Handle POS transactions accurately and process payments efficiently
Maintain detailed records of customer interactions and transactions
Ensure compliance with dealership policies, safety standards, and industry regulations

Experience

Prior experience in dealership or fast paced environment preferred
Mechanical knowledge or mechanic experience highly desirable
Strong customer service skills with a focus on building lasting relationships
Experience with cash handling and transaction processing
Ability to work independently and as part of a team
Basic computer skills
Valid drivers license

We Offer

Competitive wages
Hands on training support
Friendly and professional work environment