JR HRCX & Culture Coordinator

We transform dealership workplaces to deliver excellence, every time.

Junior HRCX & Culture Consultant

Full Time · On Site (5 Days per Week) · Toronto · Reports to CX & Engagement Consultant

$50,000 to $60,000 · 3 Weeks Vacation

A developmental role with real growth ahead.

This role is built for an early career professional who wants to grow in both HR and customer experience. You will be employed by The Minery, one of Canada's most respected automotive HR consulting firms, working on site five days a week at client dealerships across the Toronto area. You will work as the junior partner to our CX & Engagement Consultant, who will train you, share the thinking behind her decisions, and bring you into client meetings as you are ready. With the backing of The Minery's team, tools, and operating framework, this role offers a clear pathway toward a Senior HRCX & Culture Consultant role. If you are detail oriented, love working with data, and are excited to grow in a client facing environment, keep reading.

How to apply

Apply directly through this posting. A cover letter is required to be considered for this role. Applications submitted without a cover letter will not be reviewed. In your cover letter please share five examples that demonstrate your HR or customer experience expertise and five character assets you believe will contribute to this role and to TheMineryWay.

A note on AI: We are an AI forward organization and we use tools like Claude every day. We also know the difference between a response that came from a person and one that came from a prompt. We encourage you to use AI as a tool to support your thinking, but your cover letter, your examples, and your resume must be yours. Generic statements and blanket descriptions tell us nothing. Specific examples that only you could write tell us everything. We are hiring you, not your AI. We will be able to tell.

About The Minery

The Minery is a trusted automotive consulting firm delivering HR, Leadership Development, and Customer Experience solutions to dealerships across Canada. Founded by Heather Macpherson, a recognized leader in the Canadian automotive HR space and the founder of HR4, which she built and sold in 2025, The Minery brings over 20 years of industry presence and a network that runs deep.

The role

As the Junior HRCX & Culture Consultant, your work splits into two lanes. In the HR lane, you own full cycle recruitment inside HR4, the HRIS platform The Minery specializes in, keep employee records accurate, and give first line support to managers and our Sr. HR & Culture Consultants. In the CX lane, you help our CX & Engagement Consultant measure, improve, track, and report: gathering customer feedback, building monthly reports, preparing for improvement meetings, and keeping OEM program targets on track. As your skills grow, so does your scope, from facilitating client meetings to owning an OEM program and taking on client accounts of your own.

What you will do

• Lead full cycle recruitment for assigned client accounts within HR4, from posting and screening through to offers and onboarding
• Build relationships with GMs and key managers to understand hiring needs and maintain active talent pipelines for priority roles
• Support Sr. HR & Culture Consultants with employee relations matters, documentation, and policy interpretation
• Keep recruitment and employee records accurate in HR4 and action forms and change requests promptly
• Collect and organize customer feedback from OEM surveys, Google reviews, mystery shops, and self assessments
• Compile and trend CX data in Excel to build monthly dealership reporting and track OEM program KPIs
• Help prepare for monthly dealership improvement meetings, take notes, and track action items through to resolution
• Support onboarding plans, new hire check ins, orientation sessions, and quarterly internal mystery shops
• As experience grows: facilitate client meetings, own an OEM program, and support quarterly HR reviews

What we are looking for

• 1 to 3 years of progressive experience in HR, recruitment, customer experience, or a related field
• Postsecondary education in Human Resources, Business Administration, Organizational Development, or a related discipline. An equivalent combination of education and experience will be considered
• Demonstrated experience with full cycle recruitment is a strong asset
• Proficient in Microsoft Excel, including formulas, sorting and filtering, pivot tables, and charts, with the ability to turn raw data into a clear summary
• Comfortable with Microsoft Office 365, HR information systems, and applicant tracking platforms
• Holds or is actively working towards a CHRP designation
• Comfortable in a client facing, consulting, or multi stakeholder environment
• Strong attention to detail and a disciplined approach to data accuracy and documentation
• A proactive, ownership oriented approach. You see what needs to be done and you close the loop
• Genuine enthusiasm for AI tools like Claude and modern HR platforms
• Experience facilitating, training, or coaching is an asset
• Knowledge of the automotive or dealership sector is an asset but not required

What we offer

• $50,000 to $60,000 per annum, commensurate with experience
• 3 weeks paid vacation
• Hands on coaching and a structured pathway toward a Senior HRCX & Culture Consultant role
• Exposure to both HR and customer experience work across a diverse portfolio of automotive clients
• Access to CX conferences, learning sessions, and our Small Plates skills sessions for Junior Consultants
• The backing and support of The Minery's full team and operating framework