Intermediate Service Management Specialist Toronto

Elevate IT service delivery as an Intermediate Specialist in Service Management for Porter Airlines, located in Downtown Toronto. Focus on ITIL processes and service lifecycle optimization to enhance user experience and business value. In this role, you will coordinate IT service management processes, ensuring alignment with ITIL best practices while focusing on Service Operation and Service Transition. Key skills include incident management, problem resolution, and ongoing service improvements. Collaborate across teams and with stakeholders to enhance service quality and compliance with SLAs. Key Responsibilities:

• Manage ITSM lifecycle in accordance with ITIL standards
• Promote ITSM process adherence through communication and training
• Facilitate timely incident resolution and effective change management
• Lead major incident management and coordinate with technical teams
• Analyze service data and identify trends for proactive improvements

Requirements:

• Bachelor’s degree in IT, Business Admin, or related field
• 3-5 years of experience in IT service management
• Familiarity with ITIL principles and metrics analysis
• Strong documentation and reporting capabilities
• Knowledge of ITSM tools such as Splunk and Dynatrace

Contribute to service excellence and IT-business alignment at Porter Airlines, enhancing customer satisfaction and operational efficiency in Toronto. #J-18808-Ljbffr