Operations Manager Specialist

We have a permanent, full-time position for a Coordinator, Apron Operations in the Airside Operations Department. Reporting to the Manager, Apron Operations, the successful candidate will be a key driver in fostering a seamless safety culture at YVR Airport. In partnership with airlines, ground handlers and contractors you will promote the continual improvement of proactive safety practices with a specialized focus on aprons. Additionally, this role provides oversight and administration of the licensed activities and programs on the apron. The successful candidate conducts safety trend analysis and ensures completion of records related to safety occurrences and hazards and prepares briefings to ensure compliance with the Ground Handling License Agreement and published operational directives. Develop, implement and monitor apron and ground handling plans, programs and procedures to ensure effective aircraft and ground-handling operations on YVR’s aprons Providing subject-matter expertise in apron areas that have regulatory requirements under SMS, including the following: hazard identification and risk assessments root cause analysis and corrective action plans maintaining compliance documentation and monitoring effectiveness of corrective action plans Issues bulletins and other notices to the airport community as necessary to ensure safe operating practices are adhered to Lead the development and execution of new programs and initiatives supporting apron operations to improve efficiency, safety and modernization Build and maintain stakeholder relationships through committees and working groups to identify trends and address the changing needs of business partners and stakeholders Manage programs requiring delivery by contract partners, acting as the primary interface and conducting performance audits to ensure continuous performance improvement At least 5 years’ experience in a dynamic, operational environment, managing multiple stakeholders and balancing competing priorities, supplemented by a post-secondary degree in Business, Aviation or a related field; or an equivalent combination of industry training, experience and education; airport experience would be an asset Demonstrated critical thinking, decision making and problem-solving skills, with strong time management and organizational skills to effectively operate in complex, technical environments with minimal supervision Proficient in MS Office, particularly Excel and PowerPoint, with basic data analysis skills, strong verbal and written communication skills, and proven ability to develop and deliver presentations to stakeholders Exceptional conflict resolution skills with a commitment to customer service excellence This role requires regular on-site presence to support stakeholder engagement. Some evenings/weekend shift work hours may be required in support of operational planning and emergencies (e/g weather) A valid Class 5 driver’s license and the ability to obtain a D/A AVOP license, as well as drive in all weather conditions, day and night Although not required, French language skills are an asset as we are committed to providing bilingual services to our visitors and passengers. This helps us meet federal language obligations while ensuring a welcoming experience. Candidates who do not speak French are still strongly encouraged to apply. Previous job performance will be taken into consideration for all internal candidates that apply for this position. This is individually tailored to reflect your unique experience, qualifications, and internal equity. At YVR, your work experience goes beyond the paycheck. We support your personal and professional development, well-being, and a thriving work culture with generous vacation days, extensive health benefits, retirement savings matching, wellness programs, community engagement, commuting support, and continuous learning opportunities. Who We Are YVR is more than just an airport. We are all leaders and trailblazers for change and innovation, so no matter the department or team you’re a part of, the work you do matters. At YVR, we are flexible in everything we do. We will work together to find ways to deliver customer excellence that helps us all thrive.