RQ11475 - Software Developer - CRM - Senior

Responsibilities :

Technical Leadership

• Provide technical leadership, guidance, and mentorship to developers and technical team members.
• Lead by example as a hands-on contributor while enabling team success and delivery excellence.
• Perform code reviews and establish development standards, security controls, and best practices.
• Create an environment where team members are empowered to contribute, innovate, grow, and perform at their best.
• Coach and mentor developers, supporting their technical and professional growth.
• Act as a subject matter expert and ensure effective transfer of solution-critical knowledge.

Solution Architecture & Design

• Architect, design, and implement Dynamics 365 Customer Service and Case Management solutions using both out-of-the-box capabilities and custom development.
• Strong expertise in Dataverse design and development, including data modelling, table relationships, business rules, security architecture, plug-ins, workflows, data migration, and system integrations.
• Design scalable and secure enterprise solutions leveraging Dynamics 365, Power Platform, Azure, and Dataverse.
• Develop architecture artifacts, including contextual, conceptual, logical, and physical solution designs.
• Define technical roadmaps, integration patterns, and solution deployment strategies.
• Ensure solutions align with enterprise architecture standards and best practices.

Development & Delivery

• Collaborate closely with Business Analysts, Product Managers, Solution Architects, and stakeholders to refine and translate business requirements into technical solutions.
• Develop detailed technical designs, sprint plans, and work breakdown structures within Agile/Scrum delivery frameworks.
• Build and configure Power Apps, Power Automate workflows, custom connectors, plugins, and integrations.
• Design and implement APIs and integrations with internal and external enterprise systems.
• Lead functional workstreams and coordinate activities across developers, testers, business SMEs, and project teams.
• Support application deployments, releases, troubleshooting, and ongoing production support.

Integration & Cloud Services

• Design and implement integrations using Azure services and enterprise integration patterns.
• Develop cloud-native solutions utilizing Azure Functions, Logic Apps, API Management, App Services, Storage Services, and Key Vault.
• Ensure solution scalability, maintainability, performance, and security.

DevOps & Quality Assurance

• Lead CI/CD implementation using Azure DevOps and GitHub.
• Establish automated deployment and testing practices.
• Ensure adherence to software engineering principles, coding standards, and quality assurance processes.
• Manage development environments and support large-scale solution deployments.

Innovation & Continuous Improvement

• Leverage AI technologies, including Microsoft Copilot, Generative AI, Agents, and Large Language Models (LLMs), to improve productivity, development practices, solution design, and testing approaches.
• Promote continuous learning, innovation, collaboration, and knowledge sharing.
• Stay current with Microsoft technology roadmaps and emerging industry trends.

Required Qualifications

Experience

• Minimum 7 years of software development experience, including enterprise application delivery.
• Minimum 5 years of experience implementing CRM, case management, or business process solutions using Dynamics 365 and Power Platform.
• Minimum 3 years in a Technical Lead, Lead Developer, or Solution Lead role.
• Experience leading cross-functional Agile delivery teams.
• Experience delivering solutions in complex enterprise or public-sector environments.

Technical Skills

Microsoft Platform

Demonstrated hands-on experience with:

• Microsoft Dynamics 365
• Microsoft Power Platform
  • Power Apps
  • Power Automate
  • Power Pages
• Microsoft Azure
  • Azure Functions
  • App Services
  • API Management
  • Logic Apps
  • Azure Storage
  • Azure Key Vault
• Microsoft Dataverse
  • Data Modelling
  • Security Framework
  • Business Rules
  • Data Integration

Development Technologies

• .NET / C#
• REST APIs and Web Services
• JavaScript / TypeScript
• Azure DevOps
• GitHub
• Visual Studio
• SQL Server
• Enterprise integration and middleware technologies

Architecture & Integration

• Experience designing and implementing complex integrations across multiple business systems.
• Strong understanding of API-led architecture, cloud integration patterns, and enterprise software design.
• Experience creating high-level and detailed solution designs.
• Deep understanding of software engineering principles and design patterns.

Requirements

Experience and Skill Set Requirements:

Must Haves:

• Must have prior "Lead" experience as a MS Dynamics Developer.
  
• Minimum 7 years of software development and enterprise application delivery experience.
  
• Minimum 5 years of experience implementing Dynamics 365 and Power Platform solutions and Azure solution design
  
• Working knowledge of Dynamics interoperability, integration and capability with other Microsoft cloud technologies
  
• Working knowledge of both low code development and custom development on Dynamics 365
  
• Experience with Dynamics CRM Customer Service Workspace, Agent experience profile, Session templates, workstream, and routing.
  
• Experience with custom. Web API development, ASP.NET . .Net Core, Entity Framework, Azure SQL, DevOps, CI/CD Pipelines etc. 
  

Nice to have:

• Prior OPS/Public sector exp.
  

Skill Set Requirements:

Core Skills & Experience:

• Minimum 7 years of software development and enterprise application delivery experience.
  
• Minimum 5 years of experience implementing Dynamics 365 and Power Platform solutions.
  
• Experience designing, developing, and implementing permitting, licensing, registration, inspection, compliance, or case management solutions using Dynamics 365, Power Platform, Azure, and Dataverse.
  
• Experience supporting end-to-end permit lifecycle management, including application intake, review and approval workflows, permit issuance, amendments, renewals, inspections, compliance monitoring, and document generation.
  
• Experience delivering CRM, Customer Service, or Case Management solutions.
  
• Experience leading Agile/Scrum development teams.
  
• Proven experience in Technical Lead or Senior Developer roles.
  
• Experience delivering solutions in public sector or large enterprise environments.
  
• Strong understanding of software development lifecycle (SDLC) and Agile delivery methodologies.
  

Technical Skills & Architecture:

• Hands-on experience with Dynamics 365 Customer Service and Power Platform.
  
• Strong expertise in Dataverse, including data modelling, security, and integration.
  
• Experience designing and developing solutions using Azure services such as:
  
• Azure Functions
  
• Logic Apps
  
• API Management
  
• App Services
  
• Key Vault
  
• Azure Storage
  
• Experience creating architecture artifacts including contextual, conceptual, logical, and physical designs.
  
• Strong knowledge of enterprise integration patterns, APIs, and cloud-based architectures.
  
• Experience designing and implementing complex system integrations.
  
• Proficiency with .NET/C#, JavaScript/TypeScript, SQL Server, and REST APIs.
  
• Experience with Azure DevOps, GitHub, CI/CD pipelines, source control, and automated deployments.
  
• Experience conducting code reviews and establishing development standards and best practices.
  

Leadership, Communication & Collaboration:

• Demonstrated ability to lead, mentor, and coach developers and technical teams.
  
• Experience coordinating work across developers, testers, business analysts, architects, and stakeholders.
  
• Strong stakeholder management and client engagement skills.
  
• Ability to translate business requirements into technical solutions and implementation plans.
  
• Strong verbal and written communication skills.
  
• Experience producing technical documentation, solution designs, and knowledge transfer materials.
  
• Proven ability to facilitate decision-making and resolve technical challenges.
  
• Experience building collaborative, inclusive, and high-performing teams.
  

Problem Solving, Innovation & Delivery:

• Demonstrated ability to analyze complex business and technical problems and develop effective solutions.
  
• Proven track record delivering projects on time while managing risks, dependencies, and competing priorities.
  
• Experience leveraging AI technologies such as Microsoft Copilot, AI Agents, and LLMs to improve productivity and solution delivery.
  
• Strong focus on continuous improvement, automation, and development best practices.
  
• Ability to identify modernization opportunities and drive innovation.
  
• Experience balancing strategic architecture decisions with hands-on delivery responsibilities.