Director, Underwriting Operations and Communication

What You’ll Do

• Understand the strategic direction and annual priorities for Underwriting Operations, Broker Experience/Distribution, and the Communications/Marketing/Culture portfolio, ensuring alignment to corporate objectives and underwriting strategy.
• Lead and develop direct reports fostering a high-performance, collaborative, and customer-focused culture.
• Serve as the business sponsor for underwriting operational and digital initiatives, aligning cross-functional stakeholders, clarifying scope and impacts, and ensuring end-to-end readiness.
• Identify, prioritize, and implement process improvements across underwriting operations and broker distribution to improve efficiency, accuracy, compliance, and broker/customer experience.
• Establish and oversee operational reporting, analytics, and key performance indicators (KPIs) to monitor service levels, productivity, quality, and initiative outcomes; use insights to drive decisions and continuous improvement.
• Ensure process and system changes are documented through clear standards and procedures.
• Establish and maintain governance for underwriting operations documentation to ensure accuracy, consistency, and audit readiness.
• Partner with Learning & Development to define role-based training requirements, validate materials against approved procedures.
• Own internal and external communications for underwriting operations and broker experience initiatives, delivering clear, timely messaging and changing communications to support consistent execution and stakeholder alignment.
• Provide oversight and direction for marketing activities, corporate culture events, within scope, ensuring alignment to brand standards, underwriting priorities, internal needs and broker-facing communication needs (including digital and social channels as applicable).
• Champion corporate culture and employee engagement activities within the organization, ensuring events and communications support organizational values, connection and change adoption.

What You’ll Bring

• Minimum 10 years of progressive experience in underwriting operations, insurance distribution, or related roles, with at least 3 years in a leadership capacity
• Bachelor’s degree in business administration or insurance equivalent work experience will be considered
• CIP or FCIP Designation
• Guidewire experience will be considered an asset
• Marketing and communication experience or related courses/training would be considered an asset
• Strong understanding of insurance underwriting, as well as how it relates to claims, billing, and broker management.
• Proven experience in project execution, especially digital initiatives
• Exceptional leadership, communication, and stakeholder management skills
• Demonstrated ability to drive cross-functional integration and manage change
• Innovative, forward thinker able to manage multiple priorities
• Strong analytical, problem-solving skills, and confidence in decision making
• Ability to present material and communicate in front of groups
• Exceptional ability to build and maintain relationships
• Commitment to continuous improvement

What You’ll Experience

Peace Hills General Insurance Company has been serving Western Canada since 1982 with home, auto and business insurance products. Our head office is in Edmonton, Alberta, with branch offices in Calgary and Vancouver. We currently employ over 300 staff who work with more than 1,000 broker offices across British Columbia, Alberta, Saskatchewan, Manitoba, the Northwest Territories, Nunavut and Yukon Territory.

Peace Hills is proudly owned by the Samson Cree Nation, and it is through Wahkôtowin – a Cree word that means “kinship” and the interconnectedness of all beings – that we are and continue to be a respected insurer that provides creative and responsive solutions.

Ready to apply? Send your resume and cover letter to ***email_hidden***

This job posting will remain open until a suitable candidate is found.