Director, Channel Operations & Ai-Driven Cx

City of Toronto

A municipal government is seeking a Director of Channel Operations to oversee the modernization of its service delivery model. This leadership position requires extensive experience in contact center operations, digital transformation expertise, and a commitment to improving public engagement through technology. The ideal candidate will drive innovation and manage a large team to enhance service quality across various channels.#J-18808-Ljbffr

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Vacancy posted 35 minutes ago

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