Senior Programmatic Account Manager

ROLE OVERVIEW 

We are Klever, The Human Ad Tech Company. We are looking for a skilled Senior Programmatic Account Manager to join our dynamic team. In this role, you’ll become a trusted advisor to our clients and deliver highly effective programmatic advertising solutions to unlock their full growth potential. The ideal candidate is a talented proposal crafter with exceptional communication and organizational skills, who thrives in a collaborative, fast-paced environment. As part of the Account Management Team, you'll manage various communication channels and coordinate deliverables, ultimately driving revenue growth and building client loyalty through the delivery of exceptional campaign performance and customer experiences.

JOB DESCRIPTION

• Support the VP of Ad Operations & Account Management in the development and mentorship of a high-performing Account Management team.


• Act as a trusted advisor and strategic partner to the sales team.


• Manage the full client life-cycle, fostering long-term partnerships, exceeding performance goals, and identifying upsell/cross-sell opportunities.


• Leverage your programmatic expertise to craft winning proposals that translate client needs into strategic solutions, maximizing ROI. 


• Develop data-driven recommendations to unlock client success by defining measurable metrics aligned with their goals and addressing their business challenges.


• Ensure smooth client onboarding and servicing by collaborating seamlessly across departments.


• Nurture client relationships, balancing the needs of all stakeholders and maximize growth potential through outstanding customer servicing. 


• Liaise across clients and internal departments to ensure successful coordination of deliverables, efficient campaign execution, and performance optimization.


• Respond to RFPs, RFQs and RFIs with speed and accuracy.


• Develop winning proposals that clearly articulate our unique value propositions and demonstrate a deep understanding of client needs.


• Produce meaningful reports to demonstrate the impact of our solutions on client business objectives, using data and insights.


• Proactively identify and communicate the ongoing value we deliver to clients, fostering deep partnerships and securing long-term client satisfaction.

SKILLS REQUIRED

• Billingual French/English


• 5-7 years of experience in programmatic account management. Agency experience (a plus).


• Proven leadership in a programmatic environment (a plus). 


• Strong sales acumen and a proven ability to identify and capitalize on upsell and cross-sell opportunities for existing clients.


• Experience creating and executing media plans across programmatic channels (e.g. display, native, audio, CTV/OTT/OLV, YouTube, DOOH) using blocking charts.


• Expertise in audience segmentation, online consumer behavior analysis, and building audience personas.


• Hands-on experience with DSPs (DV360 & CM360 preferred). 


• Thrives in a fast-past environment with strong multitasking and deadline management skills.


• Adapts quickly to new tools and the evolving media landscape.


• Data-driven and analytical.


• Strong communication and organizational skills. 


• Digital marketing expertise with deep understanding of success metrics, attribution modeling and customer journey mapping. 


• Advanced reporting and visualization skills. Expert-level user of Excel or Google Sheets (a must).


• Proficiency in Microsoft Office Suite or Google Workspace (a must).


• Proficiency in Salesforce or other CRM platforms (a plus).


• Exceptional interpersonal skills, including active listening, empathy, and conflict resolution. Leverages emotional intelligence to build rapport and navigate complex relationships.