Catastrophic Claims Advisor

We are seeking highly skilled and empathetic Ontario Accident Benefits Claims professional, looking for an opportunity to make a meaningful impact on the lives of our clients while working in a dynamic, supportive, and collaborative environment. The Catastrophic Claims Advisor serves as a trusted guide and advocate for clients navigating complex catastrophic claims. Partnering with healthcare providers, legal representatives, rehabilitation specialists, and other key stakeholders, the advisor provides guidance, advocacy, and coordination throughout the claims process. Combining technical expertise with professionalism, empathy, and compassion, the role focuses on supporting each client's functional recovery, and ensuring their unique needs are met through a personalized, client-centered approach. You will be a key contributor to our mission of delivering exceptional claims service and client care. More specifically, you will be required to:Investigate, evaluate and negotiate accident benefit claims of high complexity, ensuring compliance with regulatory and contractual obligations, as well as DGIG best practicesMaintain clear and timely communication with clients, providing updates on the status of their claims, addressing inquiries and guiding them through the claims processManage Catastrophic claims with a keen focus on functional recoveryIdentify and resolve challenges, including complex or sensitive issues, with a focus on achieving fair outcomes and supporting client well-beingConduct settlement discussions and negotiate resolutions where appropriateCollaborate with internal and external legal counsel on LAT disputes, reconsiderations, judicial reviews, mediations, and hearingsCollaborate effectively with internal and external stakeholders - such as medical professionals, legal representatives, and rehabilitation providers - to support client recovery and claim resolutionApply accurate reserving practices and ensure timely issuance of claim payments in accordance with company standards and best practices.
What we offer*
Competitive salary and annual bonusSalary range : $75 009 to $110 014 per year (Toronto suburbs)4 weeks of flexible vacation starting in the first yearDefined benefit pension plan that provides predictable, stable income throughout retirementGroup insurance including telemedicineReimbursement of health and wellness expenses and telework equipment*Benefits apply based on eligibility criteria.#LI-Hybrid, #ON09*What you bring to the table
Bachelor's degree in a related fieldA minimum of five years of relevant experience in accident benefits claim handlingPlease note that other combinations of qualifications and relevant experience may be consideredAdvanced experience managing medical and disability files within the constraints of the Statutory Accident benefits schedule with a focus on functional recoveryCIP designation or enrolled in the programAdvanced proficiency of English due to the nature of the duties or work tools or because the position involves interactions with English-speaking partners, members and/or clientsAdvanced knowledge of regulatory and contractual obligations (Statutory Accident Benefits Schedule)Advanced knowledge of medical and legal terminology, vocational rehabilitation concepts and disability management principlesAction oriented, Business insight, Complexity, Customer Focus, Decision quality, Differences, Interpersonal Savvy, Nimble learningEquity, Diversity, Inclusion and Accessibility
At Desjardins, we believe in equity, diversity and inclusion.We're committed to welcoming, respecting and valuing people for who they are as individuals, learning from their differences, embracing their uniqueness, and providing a positive workplace for all.At Desjardins, we have zero tolerance for discrimination of any kind.We believe our teams should reflect the diversity of the members, clients and communities we serve.If there's something we can do to help make the recruitment process or the job you're applying for more accessible, let us know.We can provide accommodations at any stage in the recruitment process.Just ask!Job Family
Member/client sales and service (FG)Desjardins uses tools that incorporate artificial intelligence functionalities to screen or assess applicants as part of the recruitment process for this position.
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