*Bilingual Customer Care Representative — 100% Remote

*Bilingual Customer Care Representative — 100% Remote

Join to apply for the *Bilingual Customer Care Representative — 100% Remote role at Recruit Action inc.

*Bilingual Customer Care Representative — 100% Remote

3 weeks ago Be among the first 25 applicants

Join to apply for the *Bilingual Customer Care Representative — 100% Remote role at Recruit Action inc.

Bilingual Customer Care Representative — Remote

Exciting remote opportunity in the insurance industry for a bilingual professional with strong administrative and communication skills. Support disability program operations, manage client intake, and deliver top-tier service across Canada. Flexible shifts, national scope, and potential for extension.

What is in it for you:

• 12-month contract with the potential for permanent employment.
• Full-time position: 37.50 hours per week.
• Weekday schedule with occasional overtime may be required.
• Rotational shifts between 8:00 AM and 8:00 PM EST.

Responsibilities:

• Conduct verbal intake of referral information from clients.
• Respond to calls and emails from plan sponsors and plan members.
• Process new referrals and file closures in the case management system.
• Manage incoming mail, faxes, invoices, offsite files, and file copy requests.
• Provide administrative support including preparing template letters, updating data, and managing office supply needs.
• Assist with basic client reporting and ad hoc projects.

What you will need to succeed:

• Post-secondary education.
• 2+ years of experience in administration, clerical work, or a related field.
• Previous experience in a high-paced customer service environment.
• Bilingual in English and French to support clients in both languages.
• Excellent written and verbal communication skills.
• Proficiency with Microsoft Office Suite (Excel, Word, etc.).
• Strong customer focus with active listening skills.
• Ability to investigate, resolve issues, and follow through with clients.
• High attention to detail and accuracy.
• Strong organizational and time-management skills.
• Ability to work both independently and collaboratively in a fast-paced environment.
• Nice to Have: Familiarity with medical terminology.
• Nice to Have: Background in IT support or experience in an information center.
• Flexibility required based on business needs.
• Occasional overtime may be required.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach to job seekers and businesses. Only candidates who match hiring criteria will be contacted.

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Seniority level

• Seniority level

  Not Applicable

Employment type

• Employment type

  Full-time

Job function

• Job function

  Customer Service

• Industries

  Insurance

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