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F&B Director

Full-time

Playground

Kahnawake, QC

Schedule: Flexible scheduling adapted to a 24/7 operation, occasional overtime - to be discussed further

Overview

Playground is seeking an agile, change-oriented F&B Director to lead multi-venue food and beverage operations, culinary consistency, and guest dining experiences across our 24/7 gaming and entertainment complex. Translating corporate discipline into a fast-paced environment, you will build operational structure across high-volume dining, lounge/bar concepts, floor beverage service, and VIP culinary hospitality.

Key Responsibilities

Change Management:

  • Implement standardized operating procedures (SOPs), food safety/hygiene protocols, quality audits, and service benchmarks across all F&B touchpoints.

Hierarchy & Alignment:

  • Navigate corporate hierarchy to align kitchen (BOH), front-of-house (FOH) service, F&B gaming floor teams, and VIP hospitality behind unified strategic initiatives.

Financial & Operational Execution:

  • Drive rapid decision-making during peak volume, manage labour efficiency, monitor operational F&B KPIs, control Cost of Goods Sold (COGS), oversee inventory, and maintain service standards.

Guest Experience & Service Recovery:

  • Establish guest satisfaction metrics (CSAT), formalize F&B service recovery protocols, and elevate menu delivery to enhance player retention across amenities.

Talent & Compliance:

  • Lead team development across F&B operations, improve retention, and enforce safety compliance and food hygiene standards.

Requirements & Qualifications

  • Hospitality and F&B Leadership: Proven track record as an F&B Director in high-volume entertainment venues, hotels, resorts, casino/gaming complexes, or Brand Director for a major chain.

  • F&B Financial Acumen: Strong background in menu engineering, inventory control, labour optimization, and food/beverage cost management.

  • Corporate Rigour: Experience in structured corporate hospitality environments with demonstrated experience leading change management and formal operational frameworks.

  • High-Volume Agility: Superior ability to manage high-stress, high-volume F&B operations without sacrificing quality, consistency, or staff performance.

  • Sector Adaptability: Willingness and capacity to quickly learn gaming industry nuances, reward systems, and F&B  dynamics.

  • Language Proficiency: Professional bilingualism (English/French).

Apply
Vacancy posted 9 days ago
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