INSIDE SALES COORDINATOR

INSIDE SALES COORDINATOR

Grade 6 - starting range: $60,000 - $65,000

This is a new position.

WHO IS KEILHAUER?

Founded in 1981, Keilhauer is a privately owned, design-focused contract furniture manufacturer. Keilhauer manufactures seating and tables that makes work more comfortable for all. Keilhauer products are thoughtfully made to support communication and engagement in spaces such as meeting rooms, collaboration areas, lobbies and lunchrooms. Working with world-renowned furniture designers, Keilhauer is internationally recognized for award-winning design, built with extreme craftsmanship, to the highest environmental standards.

SUMMARY

The Inside Sales Coordinator is the trusted point-person who keeps the Toronto Sales Team running smoothly. You provide sales and administrative support to the Toronto Sales Team, and Regional Sales Manager - making sure clients and colleagues get what they need when they need it.

This role is ideal for an organized multi-tasker who enjoys supporting others and thrives on variety. You'll juggle several assignments at once, interface with internal and external stakeholders, and rely on strong communication, relationship-building, and problem-solving skills every day. By responding quickly and thoughtfully, you help Keilhauer further its mission of making work comfortable for all.

PRIMARY RESPONSIBILITIES

1. Showroom & Client Presentations

• Assists the sales team during client presentations as needed, including retrieving literature, samples or additional sample chairs.
• Assists with event planning and coordination with the Toronto Sales and Showroom team.
• Coordinates showroom scheduling with the Showroom team to avoid conflicts between client visits, presentations, and internal events.
• Assists the Client Experience Coordinator with set up and breakdown for presentations, including furniture arrangement, AV needs, and refreshments as required.

2. Toronto Sales Team Support

• Assists the Toronto Sales Team and Regional Sales Manager with quotations.
• Assists in preparing and executing RFQs and RFPs by researching and compiling product information, company information and marketing materials, as requested by the Toronto Sales Team.
• Provides administrative assistance to the Toronto Sales Team; including monthly forecasts.
• Maintains a database of all Toronto clients, process and file all paperwork as necessary.
• Acts as back-up for team members during absences and leaves.
• Updates and maintains a database of all Toronto clients.
• Fulfills memo requests through Material Bank and textile partners on behalf of designers and clients.
• Pulls memo and card requests for sales reps, designers, and dealers, and organize them for shipment, if unavailable on Material Bank.

3. Client & Design Community Relations

• Visits assigned interior design firms to showcase new products and build connections that drive future sales.
• Attends design functions and events with the Toronto Sales Team as required.
• Assists in maintaining and growing relationships with Architecture & Design (A&D) firms through regular check-ins, lunch-and-learns, and product education sessions. 
• Supports Continuing Education Unit (CEU) presentation scheduling and logistics with design firms. 
• Helps identify and flag new business opportunities or leads identified during client/firm visits, relaying them to the appropriate sales rep. 

4. Team Collaboration & Shared Client Experience

• Partners day-to-day with the Client Experience Coordinator, covering for one another during busy periods, absences, or shifting priorities so client needs are always met.
• Coordinates with the Showroom Manager (Marketing) on showroom scheduling, event logistics and presentation standards; while this role resides in Sales and the Showroom Manager resides in Marketing, the two roles jointly own the showroom experience.
• Pitches in on reasonable requests that fall outside the bullet points above when a client or teammate needs help; raises recurring gaps or unclear ownership with the Regional Sales Manager rather than leaving them unresolved.

QUALIFICATIONS

• 2 years' experience working in an office support role; previous experience supporting a Sales team is an asset.
• Completion of Post-Secondary Diploma or Degree.
• Proficient in Microsoft Word, Excel, Outlook, PowerPoint, Access; experience with SyteLine or a similar ERP is an asset.
• A valid driver's license, valid insurance and vehicle are required. 
• Strong interpersonal skills with a professional, welcoming manner; comfortable serving as the first point of contact for clients and visitors. 
• Comfortable with frequent physical activity, including moving and repositioning furniture and product samples; must be able to lift up to 50 lbs. 
• Background or connection to the commercial interior design industry is highly desired. 

WORKING CONDITIONS

The Client Experience Coordinator works primarily on-site at the Keilhauer Toronto showroom at 150 King Street East or on the road assisting Sales Reps (approximately 1 day per week). The role involves frequent physical activity including moving product, cleaning, and setting up for events. The environment is professional and client-facing; a polished, professional appearance and business-casual attire are expected at all times.

• Must be comfortable with frequent, dynamic interaction with clients and internal stakeholders.
• Must be able to manage interruptions and adapt to priorities quickly in a fast-paced showroom environment. 
• Must maintain a sense of urgency and composure under tight timelines, particularly ahead of client presentations. 
• May occasionally be required to work additional hours to support evening events or special showroom functions. 
• Must follow all company and OHSA safety regulations; works in a safe manner and uses personal protective equipment when required; reinforces housekeeping and Keilhauer's core values. 

DOES THIS ROLE SOUND LIKE A FIT?

Keilhauer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive, respectful environment for all employees.

If this role is for you, please send your resume and tell us why you would be a great addition to our team. Please note that only those selected for further consideration will be contacted. 

Please note that AI may be used during the recruitment and selection process for this role.