Internal Service Administrative Advisor

Job Responsibility: Join Our Team as an Internal Service Administrative Advisor! Are you ready to enhance your career and drive success in a dynamic atmosphere? We're looking for a proactive Internal Service Administrative Advisor to join our dealership team, full-time! As the backbone of our service department, you'll play a crucial role in enhancing our customers' experience and contributing to the financial performance of our dealership. If you're passionate about cars and customer service, this is the perfect opportunity for you! Why You'll Love This Role:

• Exciting Challenges: Every day brings new opportunities to learn and grow in a busy, fast-paced environment.
• Make an Impact: Be the vital link between our sales team, service department, and valued customers.
• Supportive Team: Work alongside dedicated professionals who are committed to excellence and innovation.

What You'll Be Doing:

• Collaborate with sales managers and salespeople to ensure vehicles are ready for sale and delivery.
• Review used car inspections and provide accurate, detailed quotes.
• Ensure approved repairs are completed efficiently and on time.
• Close completed internal work orders promptly and accurately.
• Balance and process warranty claims with precision.
• Handle payroll tasks and write PDI and accessory repair orders.
• Dispatch work through the shop as required, ensuring smooth operations.
• Manage email inquiries, send appointment reminders, and handle various internal service reporting and data collection.
• Perform basic administrative tasks to keep everything running seamlessly.

Secondary Duties:

• Call maintenance leads and book appointments with finesse.
• Assist with incoming calls and schedule repair orders.
• Follow up on missed appointments and organize shuttle pickups and deliveries.

What We're Looking For:

• Excellent Communication Skills: Both verbal and written, to effectively interact with customers and team members.
• Results-Oriented: Driven to achieve goals and exceed expectations.
• Problem-Solving Capabilities: Quick thinking to resolve challenges efficiently.
• Professional and Courteous: A friendly demeanor and polished presence.
• Organized and Solution-Focused: Stay on top of tasks and deliver results.
• Valid Class 5 Driver's License: Ready to hit the road when needed.
• Eager to Learn: Stay current and knowledgeable on policies, warranties, processes, and administration.
• Detail-Oriented: Understand and explain invoices and repairs with clarity.

What We Offer:

• Competitive Wage: Rewarding you for your hard work and dedication.
• Comprehensive Benefits Package: Group health and dental benefits after three months of employment.
• Employee Assistance Program: Supporting your well-being and professional growth.
• Paid Sick Days: Take care of yourself when needed.
• Flexible Savings Incentive after 1 year of employment: Plan for your future with confidence.
• Education Assistance Program (Including scholarship awards for you and your family members) available after 6 months of employment.

Additional Information: We thank all candidates in advance for their interest in our company. However, only applicants selected for interviews will be contacted. Additionally, the successful candidate, as a condition of employment, will be required to provide a current 3-Year Driver's Abstract as valid proof of a minimum Class 5 Alberta Driver's License. A completed consent form for a Criminal Background Check will also be required prior to the position start date. If you're excited to join a team that values innovation, customer satisfaction, and professional growth, apply now to become our Internal Service Administrative Advisor! How to Apply: Send your resume and a cover letter detailing your passion for customer service and automotive excellence to View email address on ca.edajobs.com or View email address on ca.edajobs.com.