Associate Program Manager

Job Responsibility:

Do you want to work with a collaborative, diverse team and gain innovative experience in one of the fastest evolving industries?

SRx health solutions is a fast-growing healthcare solutions services company designed for today's growing markets. We are Canada's leading healthcare provider and have grown with over 400 employees across the country. We provide innovative, sustainable, and integrated healthcare solutions with a mission to enhance the wellness of Canadians. You will be part of a team that is dedicated to create immersive experiences and transforming ideas into successful health care programs that matter.

Here, you will be empowered to follow your passion to continuously learn and grow. Not to forget to mention, we have one of the friendliest teams on the globe!

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• Oversees associates to ensure their ability to handle calls and provide appropriate customer service, document requirements in the system, and manage follow-up calls.
• Monitors the performance of staff members to assess training needs and requirements.
• Assists in the daily operations of patient support programs.
• Assigns daily tasks and projects to associates.
• Provides input for scheduling to provide adequate staffing; makes recommendations to management for required changes.
• Supports with quality assurance and quality improvement initiatives.
• Project management including, but not limited, reimbursement programs, compliance and education-based programs and patient support programs.
• Supports the implementation, and delivery of all training initiatives Assists in the creation and implementation of SOP, and work instructions.
• Assists in the design and development of new projects including development of protocols, resource allocation and database.
• Support the monthly report review and clean up.
• Lead/Participate in all client meetings.
• Support on the daily and on-going client project communications.
• Participate in staff recruiting strategies and participate in the hiring process.
• The Associate Program Manager will also be assigned other duties and tasks as required from time to time. From time to time, your reporting structure and the duties of your position may change, and you understand and agree that such changes will not constitute a fundamental alteration to your employment. Other conditions of employment not specifically set out below are contained within the Company's various policies and procedures.

Your Skills & Qualifications:

• Minimum University Degree in Business Administration, Science or equivalent experience.
• Must have experience in PSP; previous role in management highly preferred.
• Experience in the pharmaceutical or healthcare-related industries an asset
• Strong client management experience an asset
• Experience in project management experience an asset
• Experience in reimbursement considered an asset
• Bilingual in English and French an asset
• Ability to communicate effectively both orally and in writing
• Effective interpersonal and leadership skills
• Effective organizational skills; attention to detail

Why you should work with us?

• Paid vacation
• Annual Bonus
• Paid sick days
• Comprehensive salary
• Benefits package
• RRSP
• Opportunities to develop new skills and progress your career
• Access to thousands of perks vendors and discounts through our WorkPerks program, including excellent discounts for apparel, restaurants, technology, fitness, travel, and tickets to some of your favorite sports and entertainment events

If it sounds like you, we want you to apply!

About us:

SRx Health Solutions was founded in 2013 by its current President, Adesh Vora. After running retail pharmacies for over 12 years, Mr. Vora opened two pharmacies in Ontario. To achieve this, Mr. Vora recognized the need to provide more than just retail pharmacy services. Our company fosters a collaborative and inclusive work environment that empowers individuals to thrive, embrace challenges, and make a meaningful impact on the healthcare industry.

SRx health solutions is committed to fostering an environment of Diversity and Inclusion where employees are both valued and heard. We have a diverse representation of gender, race, sex, thought, and other personal characteristics that contribute towards the improvement of our commerce and people. We also provide accommodation during the interview process. Please reach out to our People Operations department at View email address on ca.edajobs.com for accommodation.