Service Advisor

The Service Advisor initiates automotive services and repairs by ascertaining performance problems and services requested;
verifying warranty and service contract coverage;
developing estimates;
writing repair orders;
maintaining customer rapport and records.Primary Duties and Responsibilities:
Efficiently help customers (internal and external) with the highest level of serviceAscertains automotive problems and services by listening to customer's description of symptoms;
clarifying description of problems;
conducting inspections;
taking test drives;
checking vehicle maintenance records;
examining service schedules.Verifies warranty and service contract coverage by examining records and papers;
explaining provisions and exclusions.Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required;
obtaining approval signatures;
entering RO into service database systemTo service all allocated sales inquiries in a prompt and effective fashionPrepare a detailed and accurate estimate on the cost of labour and partsMaintains customer rapport by explaining estimates and expected return of vehicle;
obtaining customer's approval of estimates;
obtaining and providingcontact telephone numbers;
answering questions andconcerns;
arranging towing and temporary transportationCommunicate effectively with service technicians, parts advisors and management regarding conditions and status of customer vehiclesProcess warranty claims with Honda Canada and or insurance companyQualifications:
Previous Two (2) years of experience in an Automotive Service Advisor roleA proven track of success in automotive industryExcellent interpersonal and relationship-building skillsExcellent written and oral communication skillsExcellent customer service skills with the desire to exceed expectationsAbility to effectively respond to and meet the needs of a diverse client basePBS software experience preferredValid Class 5 driver's license with a clean driver’s abstractAs part of Nanaimo Honda's culture and vision, we believe success comes from great people within the organization that are knowledgeable, inspired and love what they do;
people who do not only attain their personal and collective goals, but live and work to their full potential.Industry leading compensation package $60,000-$120,000/YR and extensive health coverage, dental, drugs and vision coverages, company RRSP programThe ability to grow within an expanding dealership
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