Head of Banking Operations

About the Team

The Dasher & Logistics team supports the millions of Dashers who power DoorDash’s marketplace. We’re building the world’s leading last-mile logistics platform — and to succeed, we’ll need to disrupt ourselves along the way. The Dasher Financial team is one such disruption: we are building fintech products that best serve the needs of Dashers and gig workers like them.

From instant access to earnings, to innovative bill pay and savings products, to credit-building tools, our goal is to create the financial system of record for Dashers. We are early in this journey — launching and scaling zero-to-one products that redefine how Dashers interact with their money.

About the Role

We're looking for a Head of Banking Operations to own Crimson ops end-to-end. You'll manage our bank partner relationships, own the P&L for Crimson, and drive the operational roadmap for how we provide better user outcomes (disputes, suspensions, support) and deepen engagement (more deposits and spend). This is a player-coach role: you'll set strategy with senior leadership, but you'll also dig into the operational details when the work demands it.

You're excited about this opportunity because you will…

• Own the bank partner relationship portfolio: manage our existing partners and evaluate new ones as we expand into new products and geographies. Support negotiations on commercial terms, operational SLAs, and integration roadmaps
• Run money movement at scale: own the operational health of ACH, OCT, AFT, and cash rails. Drive cost-per-transaction down and reliability up.
• Lead banking operations execution: build the playbook, SLA, and automation for disputes, suspensions, and support
• Own the P&L: set the budget, manage banking partner spend, and drive the cost-efficiency roadmap. Hold the function accountable to clear financial targets.
• Influence the roadmap: partner with Product and Engineering on payments infrastructure investments, and with Legal & Compliance on regulatory strategy.

We're excited about you because…

• You've done this before. 7+ years in banking operations, treasury operations, or payments operations at a high-growth tech, fintech, or financial services company, with at least 2 years of people management.
• You've owned a P&L or a meaningful budget. Comfortable holding the function accountable to financial targets, not just operational ones.
• You've managed bank or BaaS partners. Direct experience negotiating with and operating against banking partners (e.g., Stripe, Marqeta, Adyen, Galileo, or sponsor banks).
• You influence across functions. Track record of brokering decisions across Finance, Legal, Product, and Engineering — you build credibility quickly with technical and non-technical partners alike.
• You're a builder. You've taken a manual, scrappy operation and turned it into a scaled, well-controlled function.

Nice to Haves

• Experience at a marketplace or two-sided platform
• Familiarity with embedded finance and BaaS partner models
• International money movement experience (multi-currency, cross-border)

Compensation

Actual compensation within the pay range listed below will be decided based on factors including, but not limited to, skills, prior relevant experience, and specific work location. Base salary is localized according to employee work location. 

In addition to base salary, the compensation for this role includes opportunities for equity grants. Talk to your recruiter for more information.

DoorDash cares about you and your overall well-being. That’s why we offer a comprehensive benefits package for all regular employees, that includes paid time off, paid parental leave, wellness benefit and several paid holidays.

Additionally, for full-time employees, DoorDash offers medical, dental, and vision benefits, disability and basic life insurance, an RRSP including an employer match, and a mental health program, among others.

To learn more about our benefits, visit our careers page here .

The base pay for this position ranges from our lowest geographical market up to our highest geographical market within British Columbia.

$184,000—$230,000 CAD

About DoorDash

At DoorDash, our mission to empower local economies shapes how our team members move quickly, learn, and reiterate in order to make impactful decisions that display empathy for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started by enabling door-to-door delivery, and we are looking for team members who can help us go from a company that is known as the place you order food to a company that people turn to for any and all goods.

DoorDash is growing rapidly and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We're committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel. 

If you need any accommodations, please inform your recruiting contact upon initial connection.