senior solutions designer - crm.

We are seeking an experienced Senior Solutions Designer - CRM to lead the solution architecture, design, and technical configuration of enterprise-level Salesforce platforms. In this role, you will be responsible for translating complex business requirements into robust, scalable, and accessible cloud solutions. Leveraging deep expertise in Salesforce Experience Cloud, OmniStudio (Vlocity), and Lightning Web Components (LWC), you will design cross-platform web applications, configure secure integration pipelines, construct build books, and enforce strict accessibility standards across all digital interactions.

Location: North York, ON (Fully Onsite – 5 days/week required)

Duration: 11-month contract

Advantages
Specialized OmniStudio & Vlocity Stack: Lead advanced technical design using OmniStudio, FlexCards, DataRaptors, OmniScripts, and Lightning Web Components (LWC).

Enterprise Modernization: Drive scalable cloud architecture, modern API integration, and automated CI/CD release engineering.

Dedicated Accessibility Focus: Direct accessibility-first design strategies ensuring full compliance with AODA standards across web and mobile touchpoints.

Focused Onsite Collaboration: Partner directly alongside senior technical leads, architects, and business stakeholders in a focused 5-day per week workspace.

Responsibilities
Salesforce Solution Architecture & Configuration: Architect, design, and configure end-to-end Salesforce solutions using Experience Cloud, OmniStudio (Vlocity FlexCards, DataRaptors, Integration Procedures, OmniScripts), Lightning Web Components (LWC), and Salesforce Dynamic Forms.

Integrations & Middleware: Configure and integrate Salesforce with internal applications and subsidiary systems using REST/SOAP web services, API integrations, and CI/CD deployment pipelines.

Accessibility & Inclusive Design: Design and support web and mobile applications that comply with AODA and WCAG accessibility standards, ensuring inclusive user experiences across all modern devices.

Fit/Gap Analysis & Technical Documentation: Conduct fit/gap analyses between business requirements and platform capabilities; author comprehensive system design models, build books, technical specifications, and process workflows.

Troubleshooting & Incident Management: Perform root-cause analysis, system diagnostics, and defect resolution across development and production environments; provide application fixes during UAT and release phases.

Agile Governance & Security Controls: Ensure solution designs align with standard enterprise architecture frameworks, security settings, governor limits, and Agile delivery methodologies.

Stakeholder Support & Knowledge Transfer: Collaborate with cross-functional technical teams, business stakeholders, and project managers to provide technical guidance, progress reporting, and structured knowledge transfer.

Qualifications
Salesforce Solutioning & Configuration: 5+ years of hands-on experience solutioning and configuring Salesforce platforms (Strictly Required).

Salesforce Certifications: Active certification as a Salesforce Certified Experience Cloud Consultant (Strictly Required). (Platform Developer I, OmniStudio Developer, or Administrator certifications are highly valued).

OmniStudio & Vlocity Expertise: Hands-on experience with Vlocity platform capabilities, including FlexCards, DataRaptors, Integration Procedures, Calculation Matrices, OmniScripts, Vlocity Data Model, and Lightning Web Components (LWC) (Strictly Required).

Dynamic Forms & LWC: 3+ years of experience with Lightning Web Components (LWC) and Salesforce Dynamic Forms (Strictly Required).

AODA Compliance & Accessibility: Proven track record designing and implementing AODA-compliant web solutions (Strictly Required).

System Integration: Demonstrated experience configuring and integrating Salesforce with external/internal systems via web services and CI/CD pipelines (Strictly Required).

Nice-to-Have Assets:
5+ years of experience within healthcare environments, healthcare reporting standards, or health information privacy frameworks.

Working knowledge of MuleSoft integration platform capabilities.

Summary
If you're interested in the "Senior Solutions Designer - CRM" role based in Toronto, we encourage you to apply online at
Only qualified candidates will be contacted for the next steps. We look forward to hearing from you!

Randstad Canada is committed to fostering a workforce reflective of all peoples of Canada. As a result, we are committed to developing and implementing strategies to increase the equity, diversity and inclusion within the workplace by examining our internal policies, practices, and systems throughout the entire lifecycle of our workforce, including its recruitment, retention and advancement for all employees. In addition to our deep commitment to respecting human rights, we are dedicated to positive actions to affect change to ensure everyone has full participation in the workforce free from any barriers, systemic or otherwise, especially equity-seeking groups who are usually underrepresented in Canada's workforce, including those who identify as women or non-binary/gender non-conforming; Indigenous or Aboriginal Peoples; persons with disabilities (visible or invisible) and; members of visible minorities, racialized groups and the LGBTQ2+ community.

Randstad Canada is committed to creating and maintaining an inclusive and accessible workplace for all its candidates and employees by supporting their accessibility and accommodation needs throughout the employment lifecycle. We ask that all job applications please identify any accommodation requirements by sending an email to View email address on randstad.com to ensure their ability to fully participate in the interview process.

This posting is for existing and upcoming vacancies. show more