Manager, Operations Excellence (12 - 18 Month Contract)

Looking for an opportunity to make a real impact? We’re currently recruiting for a Manager, Operations Excellence (12 to 18 month temporary contract) to join our amazing team of talented employees. This is a hybrid role, our office is in Richmond, British Columbia, and Mississauga, Ontario, so we’re ideally looking for a candidate in one of those regions.

Boston Pizza International has been recognized as one of Canada’s 50 Best Managed Companies since 1994. Boston Pizza International Inc. is Canada’s No. 1 casual dining brand with more than 370 restaurants in Canada and more than $1 billion in annual sales. We hope you’ll consider joining us!

What you do:

As a key member of the Operations Excellence Team, you will play an important role in supporting restaurant operations and execution by developing, coordinating, and delivering focused training content, communications, and system initiatives across the brand. In this role, you will be expected to:

• Support the creation, editing, formatting, and maintenance of training resources, presentations, communications, graphics, reports, and spreadsheets using tools such as Excel, PowerPoint, Adobe Creative Cloud, and AI-supported technology
• Enhance and streamline learning materials based on restaurant feedback and operational insights to keep content engaging, practical, learner-focused, and easy to use
• Work cross-functionally to support key initiatives, system rollouts, communication, coordination, and follow-up activities
• Support and at times facilitate virtual and in-person events, training sessions, presentations, and team meetings
• Coordinate meetings and project activities, including scheduling, logistics, agendas, note-taking, and follow-up actions
• Manage multiple inboxes and platform communications, acting as a key point of contact for inquiries, ensuring timely responses, and escalating issues as needed
• Support additional projects and tasks as required to meet team and business needs

Who you are:

• You have 1–3 years of experience in an administrative, coordination, training, or related role
• You have strong written and verbal communication skills
• You are organized, adaptable, and able to manage multiple priorities in a fast-paced environment
• You are collaborative and work well with cross-functional teams while also being comfortable working independently
• You have strong attention to detail and are comfortable creating, formatting, editing, and updating presentations, training resources, and communication materials
• You are Proficient in Microsoft Excel, Teams, PowerPoint, and the broader Microsoft Office Suite at an intermediate to advanced level; experience with Adobe Creative Cloud is considered an asset.
• You are open to learning and using new tools and technology, including AI-supported solutions
• You have experience supporting or facilitating training sessions, meetings, or presentations
• Experience in restaurant operations is considered a strong asset for this role

Why you want to work with us:

• We’re a strong Canadian brand with a hospitality focus, embracing a work-hard, play hard philosophy;
• We’re an organization with a strong emphasis on team culture;
• Our entrepreneurial roots support a culture of collaboration;
• We offer a flexible working environment that embraces both in-person and remote work;
• We have amazing employee programs and benefits;
• We’re always looking to promote internal talent;
• We have a tight-knit team to support you every step of the way;
• We’re a Great Place to Work® and have been recognized on the 2026 Best Workplaces™ lists for Women and Most Trusted Executive Teams. Additionally, we have been recognized on the 2025 Best Workplaces™ lists for British Columbia, Retail & Hospitality, Mental Wellness, and Giving Back;
• Through the Boston Pizza Foundation, we’re focused on giving back to the communities we live, work and play in.

What’s next:

• If you know someone who might be interested, share this posting with them;
• If you’re interested, send us your resume;
• If we’re interested, we’ll reach out to you to schedule a phone screen;
• If you continue to be a prime candidate, we’ll schedule interviews;
• If you’re our leading candidate, we’ll conduct reference and background checks and provided they’re as good as we expect, we’ll extend you an offer.

The annual base salary for this role is $64,200 - $72,000.

At Boston Pizza International, we are committed to a culture that welcomes, encourages, and celebrates the diversity of our team members. Our commitment extends to providing equal opportunities and accommodations throughout our recruitment process. If you require accommodations in our recruitment process, we encourage you to inform the recruiter and/or hiring manager.

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