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Customer Success Manager at Moody's

Moody's

Toronto, ON

Elevate client experiences as a Customer Success Manager at Moody’s in Toronto. Focus on fostering strong client relationships to maximize the value of Moody’s View solutions. As an experienced hire in customer success, you will drive client strategies and map their journeys to meet desired outcomes. This role involves collaborating with internal teams to ensure consistent and rewarding interactions for clients. Each day will be pivotal in helping clients achieve their goals while promoting Moody’s services effectively. Key Responsibilities:

  • Meet and exceed KPI activity goals aligned with company vision
  • Manage post-sales lifecycle and coordinate with Sales and Product teams
  • Drive client retention within your assigned book of business
  • Cultivate trust-based relationships to help clients achieve outcomes
  • Host forums to gather client feedback and voice concerns
Requirements:
  • Undergraduate degree in business, finance, or related field
  • 1-3+ years in B2B client-facing roles in SaaS or finance
  • Strong understanding of regulatory compliance and risk
  • Excellent communication and presentation abilities
  • Detail-oriented and able to work independently
Utilize your customer advocacy expertise at Moody’s to create meaningful client engagements. #J-18808-Ljbffr

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Vacancy posted 13 hours ago
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