Digital Agency Account Manager

Own recurring client relationships at Blacksmith Agency using account management and clear communication. This is a remote position available across the USA or Canada.As an Account Manager, you manage an established book for a remote digital agency serving marketing-led brands. You focus on retention, renewals, upsells, and expansion. You coordinate with strategists and delivery teams so clients hear one clear voice.Key Responsibilities:
Manage retention across an established client bookMonitor accounts and identify early signs of driftFind and sell additional client projectsCarry a seven-figure annual quotaCoordinate strategists and delivery teamsRequirements:
Agency account management experience is requiredExperience in marketing, digital, creative, or advertising agenciesProven client retention and expansion resultsComfort carrying a sales quotaClear communication with senior client stakeholdersBring agency account management, retention, expansion, and communication expertise to Blacksmith Agency’s remote client portfolio.
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