Remote Agency Client Services Manager

Remote Client Services Manager roles demand retention and upselling expertise while managing recurring agency clients for Blacksmith Agency.As Client Services Manager, you own an established client book at a digital agency serving marketing-led brands. Your focus includes account relationships, renewals, expansion, and quota ownership. You coordinate with strategists and delivery teams so clients receive one clear voice.Key Responsibilities:
Own retention across an established recurring client bookManage relationships, renewals, and early account warningsFind and sell additional client projectsCarry a seven-figure annual retention and upsell quotaCoordinate with strategists and delivery teamsRequirements:
Agency account management experience is requiredExperience in marketing, digital, creative, or advertising agenciesProven client retention and expansion resultsComfort carrying a quotaClear communication with senior client stakeholdersBring agency account management, client retention, upselling, and senior stakeholder communication to Blacksmith Agency remotely.
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